/**
* Declaration variables
*/
var selectedTab = "";
var screenHeight = window.screen.availHeight;
var screenWidth = window.screen.availWidth;
var colorDepth = window.screen.colorDepth;
var timeNow = new Date();
var referrer = escape(document.referrer);
var windows, mac, linux;
var ie, op, moz, misc, browsercode, browsername, browserversion, operatingsys;
var dom, ienew, ie4, ie5, ie6, moz_rv, moz_rv_sub, ie5mac, ie5xwin, opnu, op4, op5, op6, op7, saf, konq;
var appName, appVersion, userAgent;
var appname = navigator.appName;
var appVersion = navigator.appVersion;
var userAgent = navigator.userAgent.toLowerCase();
var title = document.title;
var checktoggle = 1;
var DOMBROWSER = "default";
var loadedStates = new Array();
var followupStates = new Array();

windows = (appVersion.indexOf('Win') != -1);
mac = (appVersion.indexOf('Mac') != -1);
linux = (appVersion.indexOf('Linux') != -1);

/**
* DOM Compatible?
*/
if (!document.layers)
{
	dom = (document.getElementById ) ? document.getElementById : false;
} else {
	dom = false;
}

if (document.getElementById)
{
	DOMBROWSER = "default";
} else if (document.layers) {
	DOMBROWSER = "NS4";
} else if (document.all) {
	DOMBROWSER = "IE4";
}

misc=(appVersion.substring(0,1) < 4);
op=(userAgent.indexOf('opera') != -1);
moz=(userAgent.indexOf('gecko') != -1);
ie=(document.all && !op);
saf=((userAgent.indexOf('safari') != -1) || (navigator.vendor == "Apple Computer, Inc."));
konq=(userAgent.indexOf('konqueror') != -1);

if (op) {
	op_pos = userAgent.indexOf('opera');
	opnu = userAgent.substr((op_pos+6),4);
	op5 = (opnu.substring(0,1) == 5);
	op6 = (opnu.substring(0,1) == 6);
	op7 = (opnu.substring(0,1) == 7);
} else if (moz){
	rv_pos = userAgent.indexOf('rv');
	moz_rv = userAgent.substr((rv_pos+3),3);
	moz_rv_sub = userAgent.substr((rv_pos+7),1);
	if (moz_rv_sub == ' ' || isNaN(moz_rv_sub)) {
		moz_rv_sub='';
	}
	moz_rv = moz_rv + moz_rv_sub;
} else if (ie){
	ie_pos = userAgent.indexOf('msie');
	ienu = userAgent.substr((ie_pos+5),3);
	ie4 = (!dom);
	ie5 = (ienu.substring(0,1) == 5);
	ie6 = (ienu.substring(0,1) == 6);
}

if (konq) {
	browsercode = "KO";
	browserversion = appVersion;
	browsername = "Knoqueror";
} else if (saf) {
	browsercode = "SF";
	browserversion = appVersion;
	browsername = "Safari";
} else if (op) {
	browsercode = "OP";
	if (op5) {
		browserversion = "5";
	} else if (op6) {
		browserversion = "6";
	} else if (op7) {
		browserversion = "7";
	} else {
		browserversion = appVersion;
	}
	browsername = "Opera";
} else if (moz) {
	browsercode = "MO";
	browserversion = appVersion;
	browsername = "Mozilla";
} else if (ie) {
	browsercode = "IE";
	if (ie4) {
		browserversion = "4";
	} else if (ie5) {
		browserversion = "5";
	} else if (ie6) {
		browserversion = "6";
	} else {
		browserversion = appVersion;
	}
	browsername = "Internet Explorer";
}

if (windows) {
	operatingsys = "Windows";
} else if (linux) {
	operatingsys = "Linux";
} else if (mac) {
	operatingsys = "Mac";
} else {
	operatingsys = "Unkown";
}

function browserObject(objid)
{
	if (DOMBROWSER == "default")
	{
		return document.getElementById(objid);
	} else if (DOMBROWSER == "NS4") {
		return document.layers[objid];
	} else if (DOMBROWSER == "IE4") {
		return document.all[objid];
	}
}

// ======= KEYBOARD SHORTCUTS =======
if (window.Event)
{
	document.captureEvents(Event.KEYDOWN);
}
document.onkeydown = keyHandler;

var isTicketList = false;
var isTicketPage = false;

function keyHandler(e)
{
	var isShift = isCtrl = false;

	var eventSrc = null;

	if (window.Event)
	{
		if (e.altKey == true) {
			return true;
		}

		if (e.shiftKey == true)
		{
			isShift = true;
		} else if (e.ctrlKey == true) {
			isCtrl = true;
		}

		keyPress = e.which;

		try {
			if (e.srcElement) {
				eventSrc = e.srcElement;
			} else if (e.target) {
				eventSrc = e.target;
			}
		} catch (e) {
		
		}
	} else {
		if (window.event.altKey == true)
		{
			return true;
		} else if (window.event.shiftKey == true) {
			isShift = true;
		} else if (window.event.ctrlKey == true) {
			isCtrl = true;
		}

		keyPress = window.event.keyCode;

		try {
			if (window.event.srcElement) {
				eventSrc = window.event.srcElement;
			} else if (window.event.target) {
				eventSrc = window.event.target;
			}
		} catch (e) {
		
		}
	}

	keyPressChar = String.fromCharCode(keyPress);

	if (isCtrl && isTicketPage && keyPress == 13)
	{
		if (selectedTab == "ttpostreply")
		{
			document.replyform.submit();
		} else if (selectedTab == "ttforward") {
			document.forwardform.submit();
		} else if (selectedTab == "ttfollowup") {
			document.followupform.submit();
		} else if (selectedTab == "ttrelease") {
			document.releaseform.submit();
		} else if (selectedTab == "ttbilling") {
			document.billingform.submit();
		} else if (selectedTab == "ttaddnotes") {
			document.noteform.submit();
		}

		return true;
	}

	if (isCtrl && keyPress == 69 && isTicketPage == true)
	{
		setTimeout('focusIRS()', 100);

		return true;
	}

	// Loop through DOM Nodes
	for (var eHandler = eventSrc; eHandler != null; eHandler = eHandler.parentNode) {
		if (eHandler.nodeName == "TEXTAREA" || eHandler.nodeName == "SELECT" || eHandler.nodeName == "INPUT" || eHandler.nodeName == "BUTTON") {
			return true;
		}
	}

	// Ticket List + Shift + ] = Previous Department
	if (isTicketList == true && isShift == true && keyPress == 221)
	{


	// Ticket List + Shift + [ = Next Department
	} else if (isTicketList == true && isShift == true && keyPress == 219) {


	// Ticket List + Shift + | = View All
	} else if (isTicketList == true && isShift == true && keyPress == 220) {
	

	// Search Keywords
	} else if (isShift == true && keyPressChar == "S" && (isTicketList == true || isTicketPage == true)) {
		CustomPopup('ticketsearch', e, 'linkticketsearch', 'ticketsearch');
		setTimeout('document.tiqform.query.focus();', 400);
	// Search Ticket ID
	} else if (isShift == true && keyPressChar == "T" && (isTicketList == true || isTicketPage == true)) {
		CustomPopup('ticketsearch', e, 'linkticketsearch', 'ticketsearch');
		setTimeout('document.tidform.ticketid.focus();', 400);
	} else if (isShift == true && keyPressChar == "K") {
		setTimeout('focusIRS()', 100);
	} else if (isShift == true && keyPressChar == "P" && isTicketPage == true) {
		switchGridTab('ttpostreply', 'tickets');
		setTimeout('document.replyform.replycontents.focus();', 400);
	} else if (isShift == true && keyPressChar == "G" && isTicketPage == true) {
		switchGridTab('ttgeneral', 'tickets')
	} else if (isShift == true && keyPressChar == "F" && isTicketPage == true) {
		switchGridTab('ttforward', 'tickets');
		fetchData('forward', ticketPageTicketID);
	} else if (isShift == true && keyPressChar == "U" && isTicketPage == true) {
		switchGridTab('ttfollowup', 'tickets');
		
		if (!loadedStates["followup"])
		{
			fetchData('followup', ticketPageTicketID);
		}
	} else if (isShift == true && keyPressChar == "B" && isTicketPage == true) {
		switchGridTab('ttbilling', 'tickets');
		fetchData('billing', ticketPageTicketID);
	} else if (isShift == true && keyPressChar == "N" && isTicketPage == true) {
		switchGridTab('ttaddnotes', 'tickets');
		fetchData('addnotes', ticketPageTicketID);
	} else if (isShift == true && keyPressChar == "R" && isTicketPage == true) {
		switchGridTab('ttrelease', 'tickets');
		fetchData('release', ticketPageTicketID);
	} else if (isShift == true && keyPressChar == "H" && isTicketPage == true) {
		switchGridTab('tthistory', 'tickets');
		fetchData('history', ticketPageTicketEmail);
	// Shift + ->
	} else if (isShift == true && keyPress == 39 && isTicketPage == true) {
		window.location.href = swiftpath+ "staff/index.php?_m=tickets&_a=ticketactions&action=jump&t=next&ticketid="+ticketPageTicketID;
	// Shift + -<
	} else if (isShift == true && keyPress == 37 && isTicketPage == true) {
		window.location.href = swiftpath+ "staff/index.php?_m=tickets&_a=ticketactions&action=jump&t=previous&ticketid="+ticketPageTicketID;
	}


//	alert(keyPress);
}

function displayObject(objid)
{
	result = browserObject(objid);
	if (!result)
	{
		alert("Invalid Display Object: "+objid+"\nPlease make sure that all correct display objects are on the page");
		return;
	}

	result.style.display = "";
}

function hideObject(objid)
{
	result = browserObject(objid);
	if (!result)
	{
		alert("Invalid Display Object: "+objid+"\nPlease make sure that all correct display objects are on the page");
		return;
	}

	result.style.display = "none";
}

function displayTicketEdit() {
	displayObject('ticketedit');
	displayObject('ticketsubmit');
	hideObject('tickettext');
}

function hideTicketEdit() {
	hideObject('ticketedit');
	hideObject('ticketsubmit');
	displayObject('tickettext');
}

function switchDisplay(objid)
{
	result = browserObject(objid);
	if (!result)
	{
		alert("Invalid Display Object: "+objid+"\nPlease make sure that all correct display objects are on the page");
		return;
	}

	if (result.style.display == "none")
	{
		result.style.display = "";
	} else {
		result.style.display = "none";
	}
}

function blurObject(objid) {
	var objM = browserObject(objid);
	if (objM)
	{
		objM.blur();
	}
}

function displayGridTabData(gridname, dodisplay) {
	if (dodisplay)
	{
		displayObject("gridtableopt"+gridname);
	} else {
		switchDisplay("gridtableopt"+gridname);
	}
	hideTab("massaction");
	hideTab("search");
	hideTab("settings");
}

function displayTab(objid) {
	if (objid != "addresscards" && objid != "detailedcards")
	{
		result = browserObject("tab_"+objid);
		if (!result)
		{
	//		alert("Invalid Display Object: "+objid+"\nPlease make sure that all correct display objects are on the page");
			return;
		}

		result.style.display = "";
	}

	resultlink = browserObject(objid);
	if (!resultlink)
	{
		return;
	}
	resultlink.className = "currenttab";
}

function hideTab(objid) {
	if (objid != "addresscards" && objid != "detailedcards")
	{
		var result = browserObject("tab_"+objid);
		if (!result)
		{
	//		alert("Invalid Display Object: "+objid+"\nPlease make sure that all correct display objects are on the page");
			return;
		}

		result.style.display = "none";
	}
	resultlink = browserObject(objid);
	if (!resultlink)
	{
		return;
	}
	resultlink.className = "";
}

function iif(cond, success, failure) {
	return cond ? success : failure;
}

function switchGridTab(object, tabgroup) {
	if (tabgroup == "gridoptions")
	{
		var gridtabs = new Array("search", "massaction", "settings");
		hideTabObj(object, gridtabs);
	} else if (tabgroup == "tickets") {
		selectedTab = object;
		var tickettabs = new Array("ttgeneral", "ttpostreply", "ttforward", "ttfollowup", "ttaddnotes", "ttbilling", "tthistory", "ttlog", "ttedit", "ttrelease", "ttlschats");
		hideTabObj(object, tickettabs);
	} else if (tabgroup == "teamwork") {
		selectedTab = object;
		var twtabs = new Array("twday", "twworkweek", "twweek", "twmonth");
		hideTabObj(object, twtabs);
	} else if (tabgroup == "contacts") {
		selectedTab = object;
		var cltabs = new Array("addresscards", "detailedcards");
		hideTabObj(object, cltabs);
	} else if (tabgroup == "contactform") {
		selectedTab = object;
		var cftabs = new Array("clgeneral", "clbusiness", "clpersonal", "clmisc", "cltickets", "clchats", "clcustom");
		hideTabObj(object, cftabs);
	} else if (tabgroup == "eventform") {
		selectedTab = object;
		var cftabs = new Array("efgeneral", "efmisc", "efcustom");
		hideTabObj(object, cftabs);
	} else if (tabgroup == "taskform") {
		selectedTab = object;
		var cftabs = new Array("tfgeneral", "tfmisc", "tfcustom");
		hideTabObj(object, cftabs);
	} else if (tabgroup == "userform") {
		selectedTab = object;
		var cftabs = new Array("suedit", "sutickets", "suchats", "suticketreports");
		hideTabObj(object, cftabs);
	}
}

function hideTabObj(showtab, tablist) {
	displayTab(showtab);
	for (i=0;i<tablist.length;i++)
	{
		if (tablist[i] != showtab)
		{
			hideTab(tablist[i]);
		}
	}
}


function hideTabOn(objid, displaytype) {
	result = browserObject(objid);
	if (!result)
	{
		alert("Invalid Display Object: "+objid+"\nPlease make sure that all correct display objects are on the page");
		return;
	}

	if (result.style.display == "none")
	{
		// hidden
		hideTab("search");
		hideTab("massaction");
		hideTab("settings");
	} else {
		if (displaytype == "search")
		{
			displayTab("search");
		} else if (displaytype == "settings") {
			displayTab("settings");
		} else {
			displayTab("massaction");
		}
	}
}

function toggleAll(formname) {
	var currForm = formname;
	var isChecked = checktoggle;
	var itercount = 1;
	var trassignid;

	if (checktoggle == 1) {
		checktoggle = 0;
	} else {
		checktoggle = 1;
	}

	for (var elementIdx=0; elementIdx<currForm.elements.length; elementIdx++) {
		if (!currForm.elements)
		{
			break;
		}

		if (currForm.elements[elementIdx].type == 'checkbox') {
			currForm.elements[elementIdx].checked = isChecked;
		} else if (currForm.elements[elementIdx].type == 'hidden') {
			hidval = currForm.elements[elementIdx].name;

			if (hidval.substr(0, 13) == 'itemhighlight')
			{
				trassignid = hidval.substr(13, hidval.length);
				currForm.elements[elementIdx].value = isChecked;
				highlightTR("trid"+trassignid, isChecked, itercount);
				itercount++;
			}
		}
	}
}

function highlightTR(element, isChecked, ditercount){

	var mgobj = browserObject(element);
	if (!mgobj)
	{
		return;
	}
		
	var altdecide = ditercount%2;

	if (isChecked == 1)
	{
		mgobj.className="rowselect";
	} else {	
		if (altdecide == 0)
		{
			mgobj.className="row1";
	} else {
			mgobj.className="row2";
		}
	}
}

function showHighlight(name)
{
	if (name.className != "rowselect")
	{
		name.style.backgroundColor = "";
		name.className = 'rowhighlight';
	}
}

function clearHighlight(name, classname, bgcolor)
{
	if (name.className != "rowselect")
	{
		name.style.backgroundColor = bgcolor;
		name.className = classname;
	}
}

function doConfirm(question,url) {
	var x = confirm(question);
	if (x) {
		window.location.href = url;
	}
}

function submitGridForm(dosubmit)
{
	if (dosubmit)
	{
		document.ticketlistform.submit();
	}
	return true;
}

function doFormConfirm(confirmmessage, object) {
	if (object.value == "")
	{
		return false;
	}

	var x = confirm(confirmmessage);
	if (x) {
		object.form.submit();
		return true;
	}

	return false;
}

function selectjump(object){
	object.form.submit();
	return true;
}

function htmlize(str){
        str = str.replace(/\&/g,"&amp;");
        str = str.replace(/\</g,"&lt;");
        str = str.replace(/\>/g,"&gt;");
        str = str.replace(/\"/g,"&quot;");
        str = str.replace(/\n/g,"<br/>\n");
        return str;
}

function preloadImages() {
    if (document.images) {
        var imgFiles = arguments;
        if (document.preloadArray == null) {
            document.preloadArray = new Array();
        }
        var i = document.preloadArray.length;
        with (document) {
            for (var j = 0; j < imgFiles.length; j++) {
                if (imgFiles[j].charAt(0) != "#") {
                    document.preloadArray[i] = new Image();
                    document.preloadArray[i++].src = imgFiles[j];
                }
            }
        }
    }
}

/**
* MENU TAB RELATED FUNCTIONS
*/
function switchTabClass(tabname, classname) {
	var t_tab = browserObject(tabname);
	if (t_tab)
	{
		t_tab.className = classname;
	}
}

function resetTabDefault() {
	var tabClass = "menusectiondefault";
	if (swiftiswinapp == "1")
	{
		tabClass = "menusectionwinapp";
	}
	for (i = 1; i <= 10; i++)
	{
		switchTabClass("tb_menusection"+i, tabClass);
	}
}

function switchTab(tabitem, classid) {
	var t_ml = browserObject("tb_menuline");
	var t_mlnk = browserObject("tb_menulinks");
	var t_md = browserObject("linksdiv");

	t_md.innerHTML = menulinks[tabitem];
	t_ml.className = "menuline"+classid;
	t_mlnk.className = "menulinks"+classid;
	t_md.className = "menulinks"+classid;

	resetTabDefault();
	switchTabClass("tb_menusection"+tabitem, "menusection"+classid);
}

function LoadBarMenu(obj, tdobj){
	if(document.getElementById){
	var el = document.getElementById(obj);
	var ar = document.getElementById("parent").getElementsByTagName("span");
		if(el.style.display != "block"){
			for (var i=0; i<ar.length; i++){
				if (ar[i].className=="BarOptions" || ar[i].className=="BarOptionsDisplay")
				ar[i].style.display = "none";
			}
			el.style.display = "block";
		}else{
			el.style.display = "none";
		}
	}

	if (tdobj)
	{
		tdobj.style.background='#FFFFFF';
	}
}

function navigateWindow(navlocation) {
	window.location.href = navlocation;
}

function doRand()
{
	var num;
	now=new Date();
	num=(now.getSeconds());
	num=num+1;
	return num;
}

function popupInfoWindow(url) {
	screen_width = screen.width;
	screen_height = screen.height;
	widthm = (screen_width-400)/2;
	heightm = (screen_height-500)/2;
	window.open(url,"infowindow"+doRand(), "toolbar=0,location=0,directories=0,status=0,menubar=0,scrollbars=1,resizable=1,width=400,height=500,left="+widthm+",top="+heightm);
}

function popupSmallWindow(url) {
	screen_width = screen.width;
	screen_height = screen.height;
	widthm = (screen_width-400)/2;
	heightm = (screen_height-300)/2;
	window.open(url,"infowindow"+doRand(), "toolbar=0,location=0,directories=0,status=0,menubar=0,scrollbars=1,resizable=1,width=400,height=300,left="+widthm+",top="+heightm);
}

function changeImage(imgid, newpath)
{
	imgObj = browserObject(imgid);
	if (imgObj)
	{
		imgObj.src = newpath;
	}
}

function popupDataWindow(url) {
	screen_width = screen.width;
	screen_height = screen.height;
	widthm = (screen_width-700)/2;
	heightm = (screen_height-600)/2;
	window.open(url,"datawindow"+doRand(), "toolbar=0,location=0,directories=0,status=0,menubar=0,scrollbars=1,resizable=1,width=700,height=600,left="+widthm+",top="+heightm);
}

function changeColorTable(inputname, value) {
	tableid = browserObject("color"+inputname);
	
	tableid.style.backgroundColor = value;
	return true;
}

function enableField(field) {
	if (document.all || document.getElementById) {
		field.disabled = false;
	}
}

function disableField(field) {
	if (document.all || document.getElementById) {
		if (!field)
		{
			return;
		}
		field.disabled = true;
	}
}

function initEditor() {
	htmlAreaLoaded = true;

	editor = new HTMLArea("contents");
	var config = editor.config;
	config.pageStyle = 'body { font-family: Verdana, Sans-Serif; font-size: 12px; } ';
	config.statusBar = false;
	config.toolbar = [
		[ "fontname", "space",
		  "fontsize", "space",
		  "formatblock", "space",
		  "bold", "italic", "underline", "strikethrough", "separator",
		  "subscript", "superscript", "separator",
		  "copy", "cut", "paste", "space", "undo", "redo", "space"],

		[ "justifyleft", "justifycenter", "justifyright", "justifyfull", "separator",
		  "lefttoright", "righttoleft", "separator",
		  "orderedlist", "unorderedlist", "outdent", "indent", "separator",
		  "forecolor", "hilitecolor", "separator",
		  "inserthorizontalrule", "createlink", "insertimage", "inserttable", "htmlmode"]
	];
	if (loadTablePlugin == true)
	{
//		editor.registerPlugin("TableOperations");
	}
	editor.registerPlugin("ContextMenu");
	editor.generate();
	return false;
}

function clearAllMenus(doignore) {
	return;

	if (!window.CMenuList)
	{
		return;
	}
	for (var i = 0;i<window.CMenuList.length;i++)
	{
		var itemKey = window.CMenuList[i];
		if ((window.CMenuClick == false || doignore == true) && window.CMenus[itemKey].isover == false)
		{
			window.CMenus[itemKey].cancelQueued();
			window.CMenus[itemKey]._setVisibility(false);
//			window.CMenus[itemKey].showLevel(null, 0);
		}
	}
}

function listMoveItem(from, to)
{
	var f;
	var SI;

	from = document.forms["viewform"][from];
	to = document.forms["viewform"][to];

	if (from.options.length > 0)
	{
		for (i=0;i<from.length;i++)
		{
			if (from.options[i].selected)
			{
				SI = from.selectedIndex;
				f = from.options[SI].index;
				to.options[to.length] = new Option(from.options[SI].text,from.options[SI].value);
				from.options[f] = null;
				i--;
			}
		}
	}
}

function listMoveUpList(listField) {
	listField = document.forms["viewform"][listField];

	if ( listField.length == -1)
	{
//		alert("There are no values which can be moved!");
	} else {
		var selected = listField.selectedIndex;
		if (selected == -1)
		{
//			alert("You must select an entry to be moved!");
		} else {
			if (listField.length == 0 )
			{
//				alert("There is only one entry!\nThe one entry will remain in place.");
			} else {
				if ( selected == 0 ) {
//					alert("The first entry in the list cannot be moved up.");
				} else {
					var moveText1 = listField[selected-1].text;
					var moveText2 = listField[selected].text;
					var moveValue1 = listField[selected-1].value;
					var moveValue2 = listField[selected].value;
					listField[selected].text = moveText1;
					listField[selected].value = moveValue1;
					listField[selected-1].text = moveText2;
					listField[selected-1].value = moveValue2;
					listField.selectedIndex = selected-1;
				}
			}
		}
	}
}

function listMoveDownList(listField) {
	listField = document.forms["viewform"][listField];

	if (listField.length == -1) {
//		alert("There are no values which can be moved!");
	} else {
		var selected = listField.selectedIndex;
		if (selected == -1) {
//			alert("You must select an entry to be moved!");
		} else {
			if ( listField.length == 0 ) {
//				alert("There is only one entry!\nThe one entry will remain in place.");
			} else {
				if ( selected == listField.length-1 ) {
//					alert("The last entry in the list cannot be moved down.");
				} else {
					var moveText1 = listField[selected+1].text;
					var moveText2 = listField[selected].text;
					var moveValue1 = listField[selected+1].value;
					var moveValue2 = listField[selected].value;
					listField[selected].text = moveText1;
					listField[selected].value = moveValue1;
					listField[selected+1].text = moveText2;
					listField[selected+1].value = moveValue2;
					listField.selectedIndex = selected+1;
				}
			}
		}
	}
}

function processViewForm() {
	leftField = document.forms["viewform"]["leftfields[]"];
	mainField = document.forms["viewform"]["fields[]"];

	if (leftField.options.length > 0)
	{
		for (i=0;i<leftField.length;i++)
		{
			leftField.options[i].selected = true;
		}
	}
	if (mainField.options.length > 0)
	{
		for (i=0;i<mainField.length;i++)
		{
			mainField.options[i].selected = true;
		}
	}

	return true
}

function refreshPage() {
	//window.location.reload(true);
	window.location.href = swiftpath+"staff/index.php?_m=tickets&_a=manage";
}

function absX(o) {
	if (o == document.body) return 0;
	var x = o.offsetLeft;
	if (o.offsetParent && o.offsetParent != o)
		x += absX(o.offsetParent);
	return x;
}

function absX2(o, dotype) {
	if (o == document.body) return 0;

	var x = o.offsetLeft;
	if (dotype == 1)
	{
		x += o.offsetWidth;
	}

	if (o.offsetParent && o.offsetParent != o)
		x += absX2(o.offsetParent, 0);
	return x;
}

function absY(o) {
	if (o == document.body) return 0;
	var y = o.offsetTop;
	if (o.offsetParent && o.offsetParent != o)
		y += absY(o.offsetParent);
	return y;
}

function absY2(o, dotype) {
	if (o == document.body) return 0;
	var y = o.offsetTop;
	if (dotype == 1)
	{
		y += o.offsetHeight;
	}
	if (o.offsetParent && o.offsetParent != o)
		y += absY2(o.offsetParent, 0);
	return y;
}

function CustomOver(text, id, id2) {
	var o1 = browserObject(id); var o2 = browserObject(id2);
	if (!o1 || !o2)
	{
		return;
	}

//	return overlib(text, RELX, absX(o1), RELY, absY2(o2, 1), WIDTH, 300, FGCLASS, "stickyfg", BGCLASS, "stickybg", TEXTFONTCLASS, "stickyfont", CAPTIONFONTCLASS, "stickyfont", CLOSEFONTCLASS, "stickyfont");
	return overlib(text, FOLLOWMOUSE, WIDTH, 300, FGCLASS, "stickyfg", BGCLASS, "stickybg", TEXTFONTCLASS, "stickyfont", CAPTIONFONTCLASS, "stickyfont", CLOSEFONTCLASS, "stickyfont");
}

function CustomPopup(menu, e, id, datam) {
	var o1 = browserObject(id), o2 = browserObject('popupRef');
	if (!o1 || !o2)
		return;

	CMenuPopUpXY(menu, absX(o1), absY(o2));
}

function CustomPopupRef(menu, e, id, datam, refobject, refvar) {
	if (!refvar)
	{
		return false;
	}

	var o1 = browserObject(id), o2 = browserObject(refobject);
	if (!o1 || !o2)
		return;

	if (menu == "tviewmenu" || menu == "tlabelmenu")
	{
		if (browsercode == "IE")
		{
			var minval = 1;
		} else {
			var minval = 1;
		}
		var yCord = absY2(o2, 1)-minval;
	} else if (menu == "kbcachemenu" || menu == "prcachemenu" || menu == "dlcachemenu" || menu == "fwquotemenu") {
		var yCord = absY2(o2, 1);
	} else {
		var yCord = absY(o2);
	}
	CMenuPopUpXY(menu, absX2(o1), yCord);
}

function CustomPopupRefRight(menu, id, refobject) {
	var o1 = browserObject(id), o2 = browserObject(refobject);
	if (!o1 || !o2)
		return;

	if (menu == "tviewmenu")
	{
		var yCord = absY(o2)-1;
	} else {
		var yCord = absY(o2);
	}
	CMenuPopUpXY(menu, absX2(o1, 1), yCord);
}

function mEventRef(m, node_index, e, refvar) {
	if (!refvar)
	{
		return false
	}
}

function hideMenu(menu) {
//	window.CMenus[menu].hide();
}

function storeCaret (textEl) {
	if (textEl.createTextRange) 
		textEl.caretPos = document.selection.createRange().duplicate();
}

function insertAtCaret (textEl, text) {
	if (textEl.createTextRange && textEl.caretPos) {
		var caretPos = textEl.caretPos;
		caretPos.text =
		caretPos.text.charAt(caretPos.text.length - 1) == ' ' ?
		text + '' : text;
	} else {
		textEl.value = textEl.value+ "" + text;
	}
}

var popupCalendar = null;

function showCalendar(id, format, showsTime, showsOtherMonths) {
	var el = document.getElementById(id);
	if (popupCalendar != null) {
		popupCalendar.hide();
	} else {
		var cal = new Calendar(1, null, calSelected, calCloseHandler);
		if (typeof showsTime == "string") {
			cal.showsTime = true;
			cal.time24 = (showsTime == "24");
		}
		if (showsOtherMonths) {
			cal.showsOtherMonths = true;
		}
		popupCalendar = cal;
		cal.setRange(1900, 2070);
		cal.create();
	}
	popupCalendar.setDateFormat(format);
	popupCalendar.parseDate(el.value);
	popupCalendar.sel = el;

	popupCalendar.showAtElement(el, "Br");

	return false;
}

function calSelected(cal, date) {
	cal.sel.value = date;
	if (cal.dateClicked && (cal.sel.id == "opt_due"))
	cal.callCloseHandler();
}

function calCloseHandler(cal) {
	cal.hide();
	popupCalendar = null;
}

// =========== XML HTTP REQUEST STUFF ==============
var xmlhttp;
var xmlaction = "";
var xmlsubset = "";

function AjaxAlert(nosupport)
{
  if (!nosupport)
  {
    alert("XMLHttpRequest::open failed!  This usually occurs due to the URL of your Kayako installation being different from the one specified under Admin CP >> Settings >> General.  Due to limitations inherent in AJAX, the product URL needs to be exactly the same as the one specified in the settings; this includes \"www.\" and trailing slashes.");
  }
  else
  {
    alert("This browser does not appear to have AJAX support.  Please update to a current edition of a major browser, such as IE, Firefox, Safari, Opera or Konqueror.  If you are using such a browser already, check if AJAX support is turned off in your preferences.");  
  }
}

function loadXMLHTTPRequest(url)
{
  if (window.XMLHttpRequest)
  {
    // Not Internet Explorer
    try
    {
      xmlhttp = new XMLHttpRequest();
    }
    catch (e)
    {
      // Appears as if Ajax is not even supported.
      AjaxAlert(true);
    }
    
    if (xmlhttp)
    {
      xmlhttp.onreadystatechange = processStatusChange;
      
      try
      {
        xmlhttp.open("POST", url, true);
        xmlhttp.send("");
      }
      catch (e)
      {
         AjaxAlert(false);
      }               
    }
  }
  else if (window.ActiveXObject)
  {
    // Internet Explorer
    try
    {
      xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
    }
    catch (e)
    {
      try
      {
        xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
      }
      catch (e)
      {
        // Appears as if Ajax is not even supported.
        AjaxAlert(true);
      }
    }

    if (xmlhttp)
    {
      xmlhttp.onreadystatechange = processStatusChange;

      try
      {
        xmlhttp.open("POST", url, true);
        xmlhttp.send();
      }
      catch (e)
      {
        AjaxAlert(false);
      }
    }
  }
}

var oldKeyword = "";
function processStatusChange() {
  try {
	if (xmlhttp.readyState == 4) {
		if (xmlhttp.status == 200) {
			formname = getActiveFormName();
			if (xmlaction == "tp" && formname == "replyform")
			{
				switchGridTab('ttpostreply', 'tickets');
				document.replyform.replycontents.focus();
			}

			if (xmlaction == "kb" || xmlaction == "pr" || xmlaction == "tp" || xmlaction == "forwardquote" || xmlaction == "forwardquoteall")
			{
				if (selectedTab == 'ttrelease' || selectedTab == 'ttfollowup')
				{
					insertAtCaret(document.forms[formname].fureplycontents, xmlhttp.responseText);
				} else {
					insertAtCaret(document.forms[formname].replycontents, xmlhttp.responseText);
				}
			} else if (xmlaction == "updatestatusgeneralform" || xmlaction == "updatestatusreplyform" || xmlaction == "updatestatusreleaseform" || xmlaction == "updatestatusforwardform") {
				statusObject = browserObject(xmlaction);
				if (statusObject)
				{
					var statuslist = new Array();
					var stafflist = new Array();
					var departmentlist = new Array();
//					alert(xmlhttp.responseText);
					eval(xmlhttp.responseText);

					statusSelectFieldObject = document.forms[statusFormName][statusPrefixName+"tt_ticketstatusid"];
					statusSelectFieldObject.options.length = 0;
					for (var loop=0; loop < statuslist.length; loop++) {
						statusSelectFieldObject.options[statusSelectFieldObject.length] = new Option(statuslist[loop][1],statuslist[loop][0]);
						if (statuslist[loop][3])
						{
							statusSelectFieldObject.options[statusSelectFieldObject.length-1].selected = true;
						}
					}
					statusSelectFieldObject.disabled = false;

					departmentSelectFieldObject = document.forms[statusFormName][statusPrefixName+"tt_departmentid"];
					departmentSelectFieldObject.options.length = 0;
					for (var loop=0; loop < departmentlist.length; loop++) {
						departmentSelectFieldObject.options[departmentSelectFieldObject.length] = new Option(departmentlist[loop][1],departmentlist[loop][0]);
						if (departmentlist[loop][3])
						{
							departmentSelectFieldObject.options[departmentSelectFieldObject.length-1].selected = true;
						}
					}
					departmentSelectFieldObject.disabled = false;

					staffSelectFieldObject = document.forms[statusFormName][statusPrefixName+"tt_staffid"];
					staffSelectFieldObject.options.length = 0;
					for (var loop=0; loop < stafflist.length; loop++) {
						staffSelectFieldObject.options[staffSelectFieldObject.length] = new Option(stafflist[loop][1],stafflist[loop][0]);
						if (stafflist[loop][3])
						{
							staffSelectFieldObject.options[staffSelectFieldObject.length-1].selected = true;
						}
					}
					staffSelectFieldObject.disabled = false;
					submitbutton1 = browserObject(statusFormName+'submit1');
					submitbutton2 = browserObject(statusFormName+'submit2');
					if (submitbutton1)
					{
						submitbutton1.disabled = false;
					}
					if (submitbutton2)
					{
						submitbutton2.disabled = false;
					}
				}
			} else if (xmlaction == "updatemassaction") {
				massActionObject = browserObject('maselectcontainer');
				if (massActionObject)
				{
					massActionObject.innerHTML = xmlhttp.responseText;
					ticketstatusfield = document.forms['ticketlist'].ma_ticketstatusid;
					departmentfield = document.forms['ticketlist'].ma_departmentid;
					staffidfield = document.forms['ticketlist'].ma_staffid;
					submitbutton = browserObject('gridsubmit1');
					if (submitbutton)
					{
						submitbutton.disabled = false;
					}
					ticketstatusfield.disabled = false;
					staffidfield.disabled = false;
					departmentfield.disabled = false;
				}
			} else if (xmlaction == "history" || xmlaction == "forward" || xmlaction == "followup" || xmlaction == "addnotes" || xmlaction == "edit" || xmlaction == "billing" || xmlaction == "release" || xmlaction == "lschats") {
				ticketDataObj = browserObject("tab_tt"+xmlaction);
				if (ticketDataObj)
				{
					ticketDataObj.innerHTML = xmlhttp.responseText;
					loadedStates[xmlaction] = true;
				}

				if (xmlaction == "addnotes")
				{
					setTimeout('document.noteform.notecontents.focus();', 100);
				} else if (xmlaction == "forward") {
					setTimeout('document.forwardform.opt_to.focus();', 100);
				} else if (xmlaction == "release") {
					setTimeout('document.releaseform.tt_staffid.focus();', 100);
				} else if (xmlaction == "billing") {
					setTimeout('document.billingform.tworked.focus();', 100);
				}
			} else if (xmlaction == "auditlog") {
				logObj = browserObject("tab_ttlog");
				if (logObj)
				{
					logObj.innerHTML = xmlhttp.responseText;
				}
			} else if (xmlaction == "followupss") {
				if (xmlsubset)
				{
					followupDataObj = browserObject(xmlsubset+"followupstore");
					if (followupDataObj)
					{
						followupDataObj.innerHTML = xmlhttp.responseText;
						followupStates[xmlsubset] = true;
					}
				}
			} else if (xmlaction == "userlookup") {
//				alert(xmlhttp.responseText);
				eval(xmlhttp.responseText);
			} else if (xmlaction == "twday" || xmlaction == "twworkweek" || xmlaction == "twweek" || xmlaction == "twmonth") {
				tabObj = browserObject("tab_"+xmlaction);
				if (tabObj)
				{
					tabObj.innerHTML = xmlhttp.responseText;
				}
			} else if (xmlaction == "addresscards" || xmlaction == "detailedcards") {
				tabObj = browserObject("contactscontainer");
				if (tabObj)
				{
					tabObj.innerHTML = xmlhttp.responseText;
					recalcContactHeight();
					document.realtimesearch.searchquery.focus();
				}
			} else if (xmlaction == "cltickets" || xmlaction == "clchats" || xmlaction == "sutickets" || xmlaction == "suchats" || xmlaction == "suticketreports") {
				tabObj = browserObject("tab_"+xmlaction);
				if (tabObj)
				{
					tabObj.innerHTML = xmlhttp.responseText;
				}
			} else if (xmlaction == "kbirs" && window.$IRS.isThreadRunning == true && xmlhttp.responseText != "") {
				window.$IRS.render(xmlhttp.responseText);
			} else if (xmlaction == "kbirs") {
				window.$IRS.changeSearchBoxClass('staffcpirs');
			}
		} else {
			alert("There was a problem retrieving the XML data from Server:\n" +xmlhttp.statusText);
		}
	}

  }	catch (e)
  {
    // Ajax object .status threw an exception.
    // KACT 5/pages/357
    // For the case when the ticket UI is being refreshed (department + status lists), if the ajax request fails,
    // we show an alert here.
    if (xmlaction == "updatestatusgeneralform" || xmlaction == "updatestatusreplyform" || xmlaction == "updatestatusreleaseform" || xmlaction == "updatestatusforwardform")
    {
        alert("A network connection to the server could not be established.  Please check your connection to the Internet, then refresh this page.");
    }
  }
}

function windowPlaceEmail(email, formname, formfield)
{
	if (!window.opener)
	{
		alert("Couldnt find window opener. Unable to append email");
		return;
	}

	var fieldValue = window.opener.document.forms[formname].elements[formfield].value;

	var appendValue = "";
	if (fieldValue == "")
	{
		appendValue = email;
	} else {
		appendValue = fieldValue+","+email;
	}

	window.opener.document.forms[formname].elements[formfield].value = appendValue;
	window.close();
}

function fetchData(datatype, dataid, ticketlabelid) {
	if (datatype == "kb")
	{
		xmlaction = "kb";
		loadXMLHTTPRequest(swiftpath+"staff/index.php?_m=knowledgebase&_a=ajax&type=fetcharticle&randno="+doRand()+"&kbarticleid="+dataid+"&sessionid="+swiftsessionid);
	} else if (datatype == "kbirs") {
		xmlaction = "kbirs";
		loadXMLHTTPRequest(swiftpath+"staff/index.php?_m=knowledgebase&_a=ajax&type=irs&randno="+doRand()+"&query="+dataid+"&sessionid="+swiftsessionid);
	} else if (datatype == "pr") {
		xmlaction = "pr";
		loadXMLHTTPRequest(swiftpath+"staff/index.php?_m=tickets&_a=ajax&randno="+doRand()+"&predefinedreplyid="+dataid+"&sessionid="+swiftsessionid);
	} else if (datatype == "tp" || datatype == "tpf") {
		xmlaction = datatype;
		loadXMLHTTPRequest(swiftpath+"staff/index.php?_m=tickets&_a=ajax&randno="+doRand()+"&ticketpostid="+dataid+"&sessionid="+swiftsessionid);
	} else if (datatype == "history") {
		xmlaction = "history";
		loadXMLHTTPRequest(swiftpath+"staff/index.php?_m=tickets&_a=ajax&action=history&randno="+doRand()+"&email="+dataid+"&sessionid="+swiftsessionid);
	} else if (datatype == "followupss") {
		xmlaction = "followupss"; xmlsubset = ticketlabelid;
		if (xmlsubset == 'fo' || xmlsubset == 'pr')
		{
			loadXMLHTTPRequest(swiftpath+"staff/index.php?_m=tickets&_a=ajax&action=followup&ticketid="+dataid+"&noform=1&randno="+doRand()+"&nomenus=1&sessionid="+swiftsessionid);
		} else {
			loadXMLHTTPRequest(swiftpath+"staff/index.php?_m=tickets&_a=ajax&action=followup&ticketid="+dataid+"&noform=1&randno="+doRand()+"&sessionid="+swiftsessionid);
		}
	} else if (datatype == "auditlog" || datatype == "forward" || datatype == "followup" || datatype == "release" || datatype == "addnotes" || datatype == "forwardquote" || datatype == "forwardquoteall") {
		xmlaction = datatype;
		loadXMLHTTPRequest(swiftpath+"staff/index.php?_m=tickets&_a=ajax&action="+datatype+"&randno="+doRand()+"&ticketid="+dataid+"&ticketlabelid="+ticketlabelid+"&sessionid="+swiftsessionid);
	} else if (datatype == "edit") {
		xmlaction = "edit";
		loadXMLHTTPRequest(swiftpath+"staff/index.php?_m=tickets&_a=ajax&action=edit&randno="+doRand()+"&ticketid="+dataid+"&sessionid="+swiftsessionid);
	} else if (datatype == "billing") {
		xmlaction = "billing";
		loadXMLHTTPRequest(swiftpath+"staff/index.php?_m=tickets&_a=ajax&action=billing&randno="+doRand()+"&ticketid="+dataid+"&sessionid="+swiftsessionid);
	} else if (datatype == "twday" || datatype == "twworkweek" || datatype == "twweek" || datatype == "twmonth") {
		xmlaction = datatype;
		loadXMLHTTPRequest(swiftpath+"staff/index.php?_m=teamwork&_a=ajax&action="+datatype+"&customtype="+dataid+"&randno="+doRand()+"&sessionid="+swiftsessionid);
	} else if (datatype == "addresscards" || datatype == "detailedcards") {
		xmlaction = datatype;
		loadXMLHTTPRequest(swiftpath+"staff/index.php?_m=teamwork&_a=ajax&action="+datatype+"&randno="+doRand()+"&sessionid="+swiftsessionid+"&searchquery="+dataid);
	} else if (datatype == "cltickets" || datatype == "sutickets") {
		xmlaction = datatype;
		loadXMLHTTPRequest(swiftpath+"staff/index.php?_m=tickets&_a=ajax&action=history&randno="+doRand()+dataid+"&sessionid="+swiftsessionid);
	} else if (datatype == "suticketreports") {
		xmlaction = datatype;
		loadXMLHTTPRequest(swiftpath+"staff/index.php?_m=tickets&_a=ajax&action=ticketreports&randno="+doRand()+"&userid="+dataid+"&sessionid="+swiftsessionid);
	} else if (datatype == "clchats" || datatype == "suchats" || datatype == "lschats") {
		xmlaction = datatype;
		loadXMLHTTPRequest(swiftpath+"staff/index.php?_m=livesupport&_a=ajax&action=history&randno="+doRand()+dataid+"&sessionid="+swiftsessionid);
	}
}

function keywordCheck(formname, formfield)
{
	newKeyword = document.userlookupform.searchquery.value;
	if (oldKeyword != newKeyword)
	{
		oldKeyword = newKeyword;
/*		searchdivObj = browserObject("searchdiv");
		if (searchdivObj)
		{
			searchdivObj.innerHTML = newKeyword;
		}*/
		// Fetch the keyword
		xmlaction = "userlookup";
		loadXMLHTTPRequest(swiftpath+"staff/index.php?_m=core&_a=userlookup&action=search&randno="+doRand()+"&query="+encodeURIComponent(newKeyword)+"&formname="+encodeURIComponent(formname)+"&formfield="+encodeURIComponent(formfield)+"&sessionid="+swiftsessionid);
	}
	setTimeout("keywordCheck('"+formname+"', '"+formfield+"');", 1000);
}

function keywordCheckContacts()
{
	newKeyword = document.realtimesearch.searchquery.value;
	if (oldKeyword != newKeyword)
	{
		oldKeyword = newKeyword;
		// Fetch the keyword
		xmlaction = selectedTab;
		loadXMLHTTPRequest(swiftpath+"staff/index.php?_m=teamwork&_a=ajax&action="+selectedTab+"&randno="+doRand()+"&searchquery="+encodeURIComponent(newKeyword)+"&sessionid="+swiftsessionid);
	}
	setTimeout("keywordCheckContacts();", 1000);
}

function autoInsertKB(kbarticleid) {
	formname = getActiveFormName();

	if (!document.forms[formname])
	{
		window.location.href = swiftpath+"staff/index.php?_m=knowledgebase&_a=editquestion&kbarticleid="+kbarticleid;
	} else {
		fetchData("kb", kbarticleid);
	}
}

function autoInsertPR(predefinedreplyid) {
	fetchData("pr", predefinedreplyid);

	return true;
}

function autoInsertTP(ticketpostid, fetchtype) {
	fetchData("tp", ticketpostid);
}

function autoInsertDL(downloaditemid, link, title) {
	formname = getActiveFormName();
	if (formname == "forwardform" || formname == "newticketform")
	{
		fprefix = "f";
	} else {
		fprefix = "";
	}

	if (!document.forms[formname])
	{
		window.location.href = swiftpath+"staff/index.php?_m=downloads&_a=editfile&downloaditemid="+downloaditemid;
	} else if (link != "") {
		// Simply append the link to the contents
		insertAtCaret(document.forms[formname].replycontents, link);
	} else {
		// Add the download to select box
		displayObject(fprefix+"downloads1");
		displayObject(fprefix+"downloads2");
		to = document.forms[formname]["opt_downloads[]"];
		to.options[to.length] = new Option(title,downloaditemid);
	}
}

function removeDLItem() {
	formname = getActiveFormName();
	to = document.forms[formname]["opt_downloads[]"];

	if (to.options.length > 0)
	{
		for (i=0;i<to.length;i++)
		{
			if (to.options[i].selected)
			{
				to.options[i] = null;
			}
		}
	}
}

var keyStr = "ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz0123456789+/=";
function decode64(input) {
   var output = "";
   var chr1, chr2, chr3;
   var enc1, enc2, enc3, enc4;
   var i = 0;

   // remove all characters that are not A-Z, a-z, 0-9, +, /, or =
   input = input.replace(/[^A-Za-z0-9\+\/\=]/g, "");

   do {
      enc1 = keyStr.indexOf(input.charAt(i++));
      enc2 = keyStr.indexOf(input.charAt(i++));
      enc3 = keyStr.indexOf(input.charAt(i++));
      enc4 = keyStr.indexOf(input.charAt(i++));

      chr1 = (enc1 << 2) | (enc2 >> 4);
      chr2 = ((enc2 & 15) << 4) | (enc3 >> 2);
      chr3 = ((enc3 & 3) << 6) | enc4;

      output = output + String.fromCharCode(chr1);

      if (enc3 != 64) {
         output = output + String.fromCharCode(chr2);
      }
      if (enc4 != 64) {
         output = output + String.fromCharCode(chr3);
      }
   } while (i < input.length);

	output.replace("\n", "<br>");
	output.replace("<", "&lt;");
	output.replace(">", "&gt;");

	return output;
}

function getActiveFormName()
{
	var formname = "";
	if (selectedTab == "ttforward")
	{
		formname = "forwardform";
	} else if (selectedTab == "ttfollowup") {
		formname = "followupform";
	} else if (selectedTab == "newticket") {
		formname = "newticketform";
	} else if (selectedTab == "ttrelease") {
		formname = "releaseform";
	} else {
		formname = "replyform";
	}

	return formname;
}

function clearDLItems() {
	formname = getActiveFormName();
	if (formname == "forwardform" || formname == "newticketform")
	{
		fprefix = "f";
	} else {
		fprefix = "";
	}

	to = document.forms[formname]["opt_downloads[]"];

	if (to.options.length > 0)
	{
		for (i=0;i<to.length;i++)
		{
			to.options[i] = null;
		}
	}
	hideObject(fprefix+"downloads1");
	hideObject(fprefix+"downloads2");
}

function processReplyForm() {
	formname = getActiveFormName();
	selField = document.forms[formname]["opt_downloads[]"];
	if (selField)
	{
		if (selField.options.length > 0)
		{
			for (i=0;i<selField.length;i++)
			{
				selField.options[i].selected = true;
			}
		}
	}

	return true
}

function openSpellChecker() {
	formname = getActiveFormName();
	var text1 = document.forms[formname].replycontents;
	var speller = new spellChecker(text1);
	speller.openChecker();
}

/**
* ###############################################
* BEGIN COOLMENUPRO CODE, MERGED INTO ONE FILE.
* ###############################################
*/

var kbmenuloaded = false;
var prmenuloaded = false;
var dlmenuloaded = false;
var htmlAreaLoaded = false;
var VSTYLE = {"border":1, "borders":[1,0,1,1], "shadow":1, "color":{"border":"#6393DF", "shadow":"#DBD8D1", "bgON":"#FFFFFF","bgOVER":"#F7FAFF"}, "css":{"ON":"clsCMOn", "OVER":"clsCMOver"}};
var VSTYLEBORDER = {"border":1, "borders":[1,1,1,1], "shadow":1, "color":{"border":"#6393DF", "shadow":"#DBD8D1", "bgON":"#FFFFFF","bgOVER":"#F7FAFF"}, "css":{"ON":"clsCMOn", "OVER":"clsCMOver"}};
var VSTYLESEL = {"border":1, "borders":[1,0,1,1], "shadow":1, "color":{"border":"#6393DF", "shadow":"#DBD8D1", "bgON":"#FFF6E2","bgOVER":"#F7FAFF"}, "css":{"ON":"clsCMOn", "OVER":"clsCMOver"}};
var VSTYLESELBORDER = {"border":1, "borders":[1,1,1,1], "shadow":1, "color":{"border":"#6393DF", "shadow":"#DBD8D1", "bgON":"#FFF6E2","bgOVER":"#F7FAFF"}, "css":{"ON":"clsCMOn", "OVER":"clsCMOver"}};
var SUBPOPUPTOP = {"border":1, "borders":[1,1,1,1], "shadow":1, "color":{"border":"#6393DF", "shadow":"#DBD8D1", "bgON":"#FFFFFF","bgOVER":"#F7FAFF"}, "css":{"ON":"clsCMOn", "OVER":"clsCMOver"}};
var SUBPOPUP = {"border":1, "borders":[1,0,1,1], "shadow":1, "color":{"border":"#6393DF", "shadow":"#DBD8D1", "bgON":"#FFFFFF","bgOVER":"#F7FAFF"}, "css":{"ON":"clsCMOn", "OVER":"clsCMOver"}};
var STYLEPOPUP = {"border":1, "borders":[1,1,1,1], "shadow":1, "color":{"border":"#6393DF", "bgON":"#FFFFFF","bgOVER":"#F7FAFF",shadow:'#DBD8D1'}, "css":{"ON":"popupOn", "OVER":"popupOver"}};

// Title: COOLjsMenu
// URL: http://javascript.cooldev.com/scripts/coolmenu/
// Version: 2.4.8
// Last Modify: 5 Jul 2005
// Author: Alex Kunin <alx@cooldev.com>
// Notes: Registration needed to use this script on your web site.
// Copyright (c) 2001-2005 by CoolDev.Com
// Copyright (c) 2001-2005 by Sergey Nosenko

// Options: PROFESSIONAL, COMPRESSED, COMPATIBLE

function _u(_2){return typeof(_2)=='undefined'};function _M(_2){return typeof(_2)=='number'};function _2n(_2){return typeof(_2)=='object'};_k=document;_1L=RegExp;_h=window;_k._2v=_k.getElementById;_2u=_k._2v?function(_H){return _k.getElementById(_H)}:function(_H){return _k.all[_H]};_2t={_f:1,_g:0,_d:3,_e:2};_2x={};for(var i in _2t)_2x[_2t[i]]=i;_1w=1;_23=2;_h.CMenus=_h.$CM=_h._B=[];_1={};_1._2d=navigator.appVersion;_1._1K=navigator.userAgent;_1._1y=_h.opera;_1._3x=_1._1K.match(/opera.[789]/i);_1._1j=_1._1y&&!_1._3x;_1._15=_k._2v;_1._2z=_1._2d.match(/MSIE 5.5/)&&_1._15&&!_1._1y;_1._3q=_1._2d.match(/MSIE 5/)&&_1._15&&!_1._2z&&!_1._1y;_1._2e=_1._2d.match(/MSIE 7/)&&_1._15&&!_1._1y;if (!_1._2e) {_1._2e=_1._2d.match(/MSIE 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_L=(this._3._8._6._2p&&_1._14&&this[this._n?'fadeIn':'fadeOut'])||'';var _R=(_1._14&&!_1._1s&&this.filters)||'';if(_L||_R)this._._4.filter=_L+' '+_R;with(this._){if(_L)_.filters[0].apply();_q(this._n);if(_L)_.filters[0].play()}};this._1c()}};_3C={};function _1z(_O,_2B){for(var i in _2B)if(_u(_O[i]))_O[i]=_2B[i]};BLANK_IMAGE='img/b.gif';function COOLjsMenuPRO(_s,_j){_1z(_j[0],_3O);this._2o=_j[0].dynamic&&((_1._15&&!_1._1j&&!(_1._14&&_1._1s))||_1._E);this._2F=_j[0].autosize;this._2C=_1._14||_1._1J;this._1u={};_j[0].blankImage=BLANK_IMAGE;if(!_s){_s='menu_';do 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if (!themepath)
{
	var themepath = "";
}

var BLANK_IMAGE=themepath+"space.gif";

// +-----------------------------------------------------------------------+
// | Copyright (c) 2002-2003, Richard Heyes, Harald Radi                        |
// | All rights reserved.                                                  |
// |                                                                       |
// | Redistribution and use in source and binary forms, with or without    |
// | modification, are permitted provided that the following conditions    |
// | are met:                                                              |
// |                                                                       |
// | o Redistributions of source code must retain the above copyright      |
// |   notice, this list of conditions and the following disclaimer.       |
// | o Redistributions in binary form must reproduce the above copyright   |
// |   notice, this list of conditions and the following disclaimer in the |
// |   documentation and/or other materials provided with the distribution.|
// | o The names of the authors may not be used to endorse or promote      |
// |   products derived from this software without specific prior written  |
// |   permission.                                                         |
// |                                                                       |
// | THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS   |
// | "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT     |
// | LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR |
// | A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT  |
// | OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, |
// | SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT      |
// | LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, |
// | DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY |
// | THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT   |
// | (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE |
// | OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.  |
// |                                                                       |
// +-----------------------------------------------------------------------+
// | Author: Richard Heyes <richard@phpguru.org>                           |
// |         Harald Radi <harald.radi@nme.at>                              |
// +-----------------------------------------------------------------------+
//
// $Id: main.js,v 1.67 2008/08/12 19:03:15 vshoor Exp $

/**
* ###############################################
* REMOVED HARD CODED IMAGE WIDTHS [VARUN]
* ###############################################
*/


/**
* Function to create copies of objects which are
* normally passed around by references (Arrays for example)
*/
function arrayCopy(input)
{
	var output = new Array(input.length);

	for (i in input) {
		if (typeof(input[i]) == 'array') {
			output[i] = arrayCopy(input[i]);
		} else {
			output[i] = input[i];
		}
	}

	return output;
}

/**
* TreeMenu class
*/
	function TreeMenu(iconpath, myname, linkTarget, defaultClass, usePersistence, noTopLevelImages)
	{
		// Properties
		this.iconpath         = iconpath;
		this.myname           = myname;
		this.linkTarget       = linkTarget;
		this.defaultClass     = defaultClass;
		this.usePersistence   = usePersistence;
		this.noTopLevelImages = noTopLevelImages;
		this.n                = new Array();
		this.output           = '';

		this.nodeRefs       = new Array();
		this.branches       = new Array();
		this.branchStatus   = new Array();
		this.layerRelations = new Array();
		this.childParents   = new Array();
		this.cookieStatuses = new Array();

		this.preloadImages();
	}

/**
* Adds a node to the tree
*/
	TreeMenu.prototype.addItem = function (newNode)
	{
		newIndex = this.n.length;
		this.n[newIndex] = newNode;
		
		return this.n[newIndex];
	}

/**
* Preload images hack for Mozilla
*/
	TreeMenu.prototype.preloadImages = function ()
	{
		var plustop    = new Image; plustop.src    = this.iconpath + '/plustop.gif';
		var plusbottom = new Image; plusbottom.src = this.iconpath + '/plusbottom.gif';
		var plus       = new Image; plus.src       = this.iconpath + '/plus.gif';
	
		var minustop    = new Image; minustop.src    = this.iconpath + '/minustop.gif';
		var minusbottom = new Image; minusbottom.src = this.iconpath + '/minusbottom.gif';
		var minus       = new Image; minus.src       = this.iconpath + '/minus.gif';
	
		var branchtop    = new Image; branchtop.src    = this.iconpath + '/branchtop.gif';
		var branchbottom = new Image; branchbottom.src = this.iconpath + '/branchbottom.gif';
		var branch       = new Image; branch.src       = this.iconpath + '/branch.gif';
	
		var linebottom = new Image; linebottom.src = this.iconpath + '/linebottom.gif';
		var line       = new Image; line.src       = this.iconpath + '/line.gif';
	}

/**
* Main function that draws the menu and assigns it
* to the layer (or document.write()s it)
*/
	TreeMenu.prototype.drawMenu = function ()// OPTIONAL ARGS: nodes = [], level = [], prepend = '', expanded = false, visbility = 'inline', parentLayerID = null
	{
		/**
	    * Necessary variables
	    */
		var output        = '';
		var modifier      = '';
		var layerID       = '';
		var parentLayerID = '';
	
		/**
	    * Parse any optional arguments
	    */
		var nodes         = arguments[0] ? arguments[0] : this.n
		var level         = arguments[1] ? arguments[1] : [];
		var prepend       = arguments[2] ? arguments[2] : '';
		var expanded      = arguments[3] ? arguments[3] : false;
		var visibility    = arguments[4] ? arguments[4] : 'inline';
		var parentLayerID = arguments[5] ? arguments[5] : null;

		var currentlevel  = level.length;

		for (var i=0; i<nodes.length; i++) {
		
			level[currentlevel] = i+1;
			layerID = this.myname + '_' + 'node_' + this.implode('_', level);

			/**
            * Store this object in the nodeRefs array
            */
			this.nodeRefs[layerID] = nodes[i];

			/**
	        * Store the child/parent relationship
	        */
			this.childParents[layerID] = parentLayerID;
	
			/**
	        * Gif modifier
	        */
			if (i == 0 && parentLayerID == null) {
				modifier = nodes.length > 1 ? "top" : 'single';
			} else if(i == (nodes.length-1)) {
				modifier = "bottom";
			} else {
				modifier = "";
			}
	
			/**
	        * Single root branch is always expanded
	        */
			if (!this.doesMenu() || (parentLayerID == null && (nodes.length == 1 || this.noTopLevelImages))) {
				expanded = true;
	
			} else if (nodes[i].expanded) {
				expanded = true;
	
			} else {
				expanded = false;
			}
	
			/**
	        * Make sure visibility is correct based on parent status
	        */
			visibility =  this.checkParentVisibility(layerID) ? visibility : 'none';

			/**
	        * Setup branch status and build an indexed array
			* of branch layer ids
	        */
			if (nodes[i].n.length > 0) {
				this.branchStatus[layerID] = expanded;
				this.branches[this.branches.length] = layerID;
			}
	
			/**
	        * Setup toggle relationship
	        */
			if (!this.layerRelations[parentLayerID]) {
				this.layerRelations[parentLayerID] = new Array();
			}
			this.layerRelations[parentLayerID][this.layerRelations[parentLayerID].length] = layerID;
	
			/**
	        * Branch images
	        */
			var gifname  = nodes[i].n.length && this.doesMenu() && nodes[i].isDynamic ? (expanded ? 'minus' : 'plus') : 'branch';
			var iconName = expanded && nodes[i].expandedIcon ? nodes[i].expandedIcon : nodes[i].icon;
			var iconimg  = nodes[i].icon ? this.stringFormat('<img src="{0}/{1}" align="top" id="icon_{2}">', this.iconpath, iconName, layerID) : '';
			
			/**
			* Add event handlers
			*/
			var eventHandlers = "";
			for (j in nodes[i].events) {
				eventHandlers += this.stringFormat('{0}="{1}" ', j, nodes[i].events[j]);
			}

			/**
	        * Build the html to write to the document
			* IMPORTANT:
			* document.write()ing the string: '<div style="display:...' will screw up nn4.x
	        */
			var layerTag  = this.doesMenu() ? this.stringFormat('<div id="{0}" style="display: {1}" class="{2}">', layerID, visibility, (nodes[i].cssClass ? nodes[i].cssClass : this.defaultClass)) : this.stringFormat('<div class="{0}">', nodes[i].cssClass ? nodes[i].cssClass : this.defaultClass);
			var onMDown   = this.doesMenu() && nodes[i].n.length  && nodes[i].isDynamic ? this.stringFormat('onmousedown="{0}.toggleBranch(\'{1}\', true)" style="cursor: pointer; cursor: hand"', this.myname, layerID) : '';
			var imgTag    = this.stringFormat('<img src="{0}/{1}{2}.gif" align="top" border="0" name="img_{3}" {4}>', this.iconpath, gifname, modifier, layerID, onMDown);
			var linkTarget= nodes[i].linkTarget ? nodes[i].linkTarget : this.linkTarget;
			var linkStart = nodes[i].link ? this.stringFormat('<a href="{0}" target="{1}">', nodes[i].link, linkTarget) : '';

			var linkEnd   = nodes[i].link ? '</a>' : '';

			this.output += this.stringFormat('{0}<nobr>{1}{2}{3}{4}<span {5}>{6}</span>{7}</nobr><br></div>',
			                  layerTag,
							  prepend,
			                  parentLayerID == null && (nodes.length == 1 || this.noTopLevelImages) ? '' : imgTag,
							  iconimg,
							  linkStart,
							  eventHandlers,
							  nodes[i].title,
							  linkEnd);

			/**
	        * Traverse sub nodes ?
	        */
			if (nodes[i].n.length) {
				/**
	            * Determine what to prepend. If there is only one root
				* node then the prepend to pass to children is nothing.
				* Otherwise it depends on where we are in the tree.
	            */
				if (parentLayerID == null && (nodes.length == 1 || this.noTopLevelImages)) {
					var newPrepend = '';
	
				} else if (i < (nodes.length - 1)) {
					var newPrepend = prepend + this.stringFormat('<img src="{0}/line.gif" align="top">', this.iconpath);
	
				} else {
					var newPrepend = prepend + this.stringFormat('<img src="{0}/linebottom.gif" align="top">', this.iconpath);
				}

				this.drawMenu(nodes[i].n,
				              arrayCopy(level),
				              newPrepend,
				              nodes[i].expanded,
				              expanded ? 'inline' : 'none',
				              layerID);
			}
		}
	}

/**
* Writes the output generated by drawMenu() to the page
*/
	TreeMenu.prototype.writeOutput = function (customdiv)
	{
		if (customdiv != "")
		{
			customDivObj = browserObject(customdiv);
			if (customDivObj)
			{
				customDivObj.innerHTML = this.output;
			}
		} else {
			document.write(this.output);
		}
	}

/**
* Expand all Nodes
*/
	TreeMenu.prototype.expandAllNodes = function ()
	{
		var nodes = this.n;
		var level = new Array();

		var currentlevel  = level.length;
		var parentLayerID = null;
		var visibility = 'inline';

		for (var i=0; i<nodes.length; i++) {
			level[currentlevel] = i+1;
			layerID = this.myname + '_' + 'node_' + this.implode('_', level);

			if (this.layerRelations[layerID]) {
				this.toggleBranch(layerID, true);
			}
		}

		return true;
	}


/**
* Toggles a branches visible status. Called from resetBranches()
* and also when a +/- graphic is clicked.
*/
	TreeMenu.prototype.toggleBranch = function (layerID, updateStatus) // OPTIONAL ARGS: fireEvents = true
	{
		var currentDisplay = this.getLayer(layerID).style.display;
		var newDisplay     = (this.branchStatus[layerID] && currentDisplay == 'inline') ? 'none' : 'inline';
		var fireEvents     = arguments[2] != null ? arguments[2] : true;

		for (var i=0; i<this.layerRelations[layerID].length; i++) {

			if (this.branchStatus[this.layerRelations[layerID][i]]) {
				this.toggleBranch(this.layerRelations[layerID][i], false);
			}
	
			this.getLayer(this.layerRelations[layerID][i]).style.display = newDisplay;
		}
	
		if (updateStatus) {
			this.branchStatus[layerID] = !this.branchStatus[layerID];
	
			/**
	        * Persistence
	        */
			if (this.doesPersistence() && !arguments[2] && this.usePersistence) {
				this.setExpandedStatusForCookie(layerID, this.branchStatus[layerID]);
			}

			/**
			* Fire custom events
			*/
			if (fireEvents) {
				nodeObject = this.nodeRefs[layerID];
	
				if (nodeObject.ontoggle != null) {
					eval(nodeObject.ontoggle);
				}
				
				if (newDisplay == 'none' && nodeObject.oncollapse != null) {
					eval(nodeObject.oncollapse);
				} else if (newDisplay == 'inline' && nodeObject.onexpand != null){
					eval(nodeObject.onexpand);
				}
			}

			// Swap image
			this.swapImage(layerID);
		}

		// Swap icon
		this.swapIcon(layerID);
	}

/**
* Swaps the plus/minus branch images
*/
	TreeMenu.prototype.swapImage = function (layerID)
	{
		var imgSrc = document.images['img_' + layerID].src;
	
		var re = /^(.*)(plus|minus)(bottom|top|single)?.gif$/
		if (matches = imgSrc.match(re)) {
	
			document.images['img_' + layerID].src = this.stringFormat('{0}{1}{2}{3}',
			                                                matches[1],
															matches[2] == 'plus' ? 'minus' : 'plus',
															matches[3] ? matches[3] : '',
															'.gif');
		}
	}

/**
* Swaps the icon for the expanded icon if one
* has been supplied.
*/
	TreeMenu.prototype.swapIcon = function (layerID)
	{
		if (document.images['icon_' + layerID]) {
			var imgSrc = document.images['icon_' + layerID].src;
	
			if (this.nodeRefs[layerID].icon && this.nodeRefs[layerID].expandedIcon) {
				var newSrc = (imgSrc.indexOf(this.nodeRefs[layerID].expandedIcon) == -1 ? this.nodeRefs[layerID].expandedIcon : this.nodeRefs[layerID].icon);
	
				document.images['icon_' + layerID].src = this.iconpath + '/' + newSrc;
			}
		}
	}

/**
* Can the browser handle the dynamic menu?
*/
	TreeMenu.prototype.doesMenu = function ()
	{
		return (is_ie4up || is_nav6up || is_gecko || is_opera7);
	}

/**
* Can the browser handle save the branch status
*/
	TreeMenu.prototype.doesPersistence = function ()
	{
		return (is_ie4up || is_gecko || is_nav6up || is_opera7);
	}

/**
* Returns the appropriate layer accessor
*/
	TreeMenu.prototype.getLayer = function (layerID)
	{
		if (is_ie4) {
			return document.all(layerID);
	
		} else if (document.getElementById(layerID)) {
			return document.getElementById(layerID);
	
		} else if (document.all(layerID)) {
			return document.all(layerID);
		}
	}

/**
* Save the status of the layer
*/
	TreeMenu.prototype.setExpandedStatusForCookie = function (layerID, expanded)
	{
		this.cookieStatuses[layerID] = expanded;
		this.saveCookie();
	}

/**
* Load the status of the layer
*/
	TreeMenu.prototype.getExpandedStatusFromCookie = function (layerID)
	{
		if (this.cookieStatuses[layerID]) {
			return this.cookieStatuses[layerID];
		}

		return false;
	}

/**
* Saves the cookie that holds which branches are expanded.
* Only saves the details of the branches which are expanded.
*/
	TreeMenu.prototype.saveCookie = function ()
	{
		var cookieString = new Array();

		for (var i in this.cookieStatuses) {
			if (this.cookieStatuses[i] == true) {
				cookieString[cookieString.length] = i;
			}
		}
		
		// ======= PERMANENT COOKIE PATCH [VARUN] =======
		var expire = new Date();
		expire.setTime(expire.getTime() + 365*24*60*60*1000);

		document.cookie = 'TreeMenuBranchStatus=' + cookieString.join(':')+"; expires="+expire.toUTCString();
	}

/**
* Reads cookie parses it for status info and
* stores that info in the class member.
*/
	TreeMenu.prototype.loadCookie = function ()
	{
		var cookie = document.cookie.split('; ');

		for (var i=0; i < cookie.length; i++) {
			var crumb = cookie[i].split('=');
			if ('TreeMenuBranchStatus' == crumb[0] && crumb[1]) {
				var expandedBranches = crumb[1].split(':');
				for (var j=0; j<expandedBranches.length; j++) {
					this.cookieStatuses[expandedBranches[j]] = true;
				}
			}
		}
	}

/**
* Reset branch status
*/
	TreeMenu.prototype.resetBranches = function ()
	{
		if (!this.doesPersistence()) {
			return false;
		}
		
		this.loadCookie();

		for (var i=0; i<this.branches.length; i++) {
			var status = this.getExpandedStatusFromCookie(this.branches[i]);
			// Only update if it's supposed to be expanded and it's not already
			if (status == true && this.branchStatus[this.branches[i]] != true) {
				if (this.checkParentVisibility(this.branches[i])) {
					this.toggleBranch(this.branches[i], true, false);
				} else {
					this.branchStatus[this.branches[i]] = true;
					this.swapImage(this.branches[i]);
				}
			}
		}
	}

/**
* Checks whether a branch should be open
* or not based on its parents' status
*/
	TreeMenu.prototype.checkParentVisibility = function (layerID)
	{
		if (this.in_array(this.childParents[layerID], this.branches)
		    && this.branchStatus[this.childParents[layerID]]
			&& this.checkParentVisibility(this.childParents[layerID]) ) {
			
			return true;
	
		} else if (this.childParents[layerID] == null) {
			return true;
		}
		
		return false;
	}

/**
* New C# style string formatter
*/
	TreeMenu.prototype.stringFormat = function (strInput)
	{
		var idx = 0;
	
		for (var i=1; i<arguments.length; i++) {
			while ((idx = strInput.indexOf('{' + (i - 1) + '}', idx)) != -1) {
				strInput = strInput.substring(0, idx) + arguments[i] + strInput.substr(idx + 3);
			}
		}
		
		return strInput;
	}

/**
* Also much adored, the PHP implode() function
*/
	TreeMenu.prototype.implode = function (seperator, input)
	{
		var output = '';
	
		for (var i=0; i<input.length; i++) {
			if (i == 0) {
				output += input[i];
			} else {
				output += seperator + input[i];
			}
		}
		
		return output;
	}

/**
* Aah, all the old favourites are coming out...
*/
	TreeMenu.prototype.in_array = function (item, arr)
	{
		for (var i=0; i<arr.length; i++) {
			if (arr[i] == item) {
				return true;
			}
		}
	
		return false;
	}

/**
* TreeNode Class
*/
	function TreeNode(title, icon, link, expanded, isDynamic, cssClass, linkTarget, expandedIcon)
	{
		this.title        = title;
		this.icon         = icon;
		this.expandedIcon = expandedIcon;
		this.link         = link;
		this.expanded     = expanded;
		this.isDynamic    = isDynamic;
		this.cssClass     = cssClass;
		this.linkTarget   = linkTarget;
		this.n            = new Array();
		this.events       = new Array();
		this.handlers     = null;
		this.oncollapse   = null;
		this.onexpand     = null;
		this.ontoggle     = null;
	}

/**
* Adds a node to an already existing node
*/
	TreeNode.prototype.addItem = function (newNode)
	{
		newIndex = this.n.length;
		this.n[newIndex] = newNode;
		
		return this.n[newIndex];
	}

/**
* Sets an event for this particular node
*/
	TreeNode.prototype.setEvent = function (eventName, eventHandler)
	{
		switch (eventName.toLowerCase()) {
			case 'onexpand':
				this.onexpand = eventHandler;
				break;

			case 'oncollapse':
				this.oncollapse = eventHandler;
				break;

			case 'ontoggle':
				this.ontoggle = eventHandler;
				break;

			default:
				this.events[eventName] = eventHandler;
		}
	}

/**
* That's the end of the tree classes. What follows is
* the browser detection code.
*/
	

//<!--
// Ultimate client-side JavaScript client sniff. Version 3.03
// (C) Netscape Communications 1999-2001.  Permission granted to reuse and distribute.
// Revised 17 May 99 to add is_nav5up and is_ie5up (see below).
// Revised 20 Dec 00 to add is_gecko and change is_nav5up to is_nav6up
//                      also added support for IE5.5 Opera4&5 HotJava3 AOLTV
// Revised 22 Feb 01 to correct Javascript Detection for IE 5.x, Opera 4,
//                      correct Opera 5 detection
//                      add support for winME and win2k
//                      synch with browser-type-oo.js
// Revised 26 Mar 01 to correct Opera detection
// Revised 02 Oct 01 to add IE6 detection

// Everything you always wanted to know about your JavaScript client
// but were afraid to ask. Creates "is_" variables indicating:
// (1) browser vendor:
//     is_nav, is_ie, is_opera, is_hotjava, is_webtv, is_TVNavigator, is_AOLTV
// (2) browser version number:
//     is_major (integer indicating major version number: 2, 3, 4 ...)
//     is_minor (float   indicating full  version number: 2.02, 3.01, 4.04 ...)
// (3) browser vendor AND major version number
//     is_nav2, is_nav3, is_nav4, is_nav4up, is_nav6, is_nav6up, is_gecko, is_ie3,
//     is_ie4, is_ie4up, is_ie5, is_ie5up, is_ie5_5, is_ie5_5up, is_ie6, is_ie6up, is_hotjava3, is_hotjava3up,
//     is_opera2, is_opera3, is_opera4, is_opera5, is_opera5up
// (4) JavaScript version number:
//     is_js (float indicating full JavaScript version number: 1, 1.1, 1.2 ...)
// (5) OS platform and version:
//     is_win, is_win16, is_win32, is_win31, is_win95, is_winnt, is_win98, is_winme, is_win2k
//     is_os2
//     is_mac, is_mac68k, is_macppc
//     is_unix
//     is_sun, is_sun4, is_sun5, is_suni86
//     is_irix, is_irix5, is_irix6
//     is_hpux, is_hpux9, is_hpux10
//     is_aix, is_aix1, is_aix2, is_aix3, is_aix4
//     is_linux, is_sco, is_unixware, is_mpras, is_reliant
//     is_dec, is_sinix, is_freebsd, is_bsd
//     is_vms
//
// See http://www.it97.de/JavaScript/JS_tutorial/bstat/navobj.html and
// http://www.it97.de/JavaScript/JS_tutorial/bstat/Browseraol.html
// for detailed lists of userAgent strings.
//
// Note: you don't want your Nav4 or IE4 code to "turn off" or
// stop working when new versions of browsers are released, so
// in conditional code forks, use is_ie5up ("IE 5.0 or greater")
// is_opera5up ("Opera 5.0 or greater") instead of is_ie5 or is_opera5
// to check version in code which you want to work on future
// versions.

/**
* Severly curtailed all this as only certain elements
* are required by TreeMenu, specifically:
*  o is_ie4up
*  o is_nav6up
*  o is_gecko
*/

    // convert all characters to lowercase to simplify testing
    var agt=navigator.userAgent.toLowerCase();

    // *** BROWSER VERSION ***
    // Note: On IE5, these return 4, so use is_ie5up to detect IE5.
    var is_major = parseInt(navigator.appVersion);
    var is_minor = parseFloat(navigator.appVersion);

    // Note: Opera and WebTV spoof Navigator.  We do strict client detection.
    // If you want to allow spoofing, take out the tests for opera and webtv.
    var is_nav  = ((agt.indexOf('mozilla')!=-1) && (agt.indexOf('spoofer')==-1)
                && (agt.indexOf('compatible') == -1) && (agt.indexOf('opera')==-1)
                && (agt.indexOf('webtv')==-1) && (agt.indexOf('hotjava')==-1));
    var is_nav6up = (is_nav && (is_major >= 5));
    var is_gecko = (agt.indexOf('gecko') != -1);


    var is_ie     = ((agt.indexOf("msie") != -1) && (agt.indexOf("opera") == -1));
    var is_ie4    = (is_ie && (is_major == 4) && (agt.indexOf("msie 4")!=-1) );
    var is_ie4up  = (is_ie && (is_major >= 4));
	
	var is_opera  = (agt.indexOf("opera") != -1);
	var is_opera7 = is_opera && (agt.indexOf("opera 7") != -1);

	// Patch from Harald Fielker
    if (agt.indexOf('konqueror') != -1) {
        var is_nav    = false;
        var is_nav6up = false;
        var is_gecko  = false;
        var is_ie     = true;
        var is_ie4    = true;
        var is_ie4up  = true;
    }
//--> end hide JavaScript


/**
* ###############################################
* MAIN CACHE FUNCTIONS - ADDED IN 3.00.26
* ###############################################
*/

function print_r(theObj){
  if(theObj.constructor == Array ||
     theObj.constructor == Object){
    document.write("<ul>")
    for(var p in theObj){
      if(theObj[p].constructor == Array||
         theObj[p].constructor == Object){
document.write("<li>["+p+"] => "+typeof(theObj)+"</li>");
        document.write("<ul>")
        print_r(theObj[p]);
        document.write("</ul>")
      } else {
document.write("<li>["+p+"] => "+theObj[p]+"</li>");
      }
    }
    document.write("</ul>")
  }
}

function buildMainMenus()
{
	var sendemail = new Array();
	var phoneticket = new Array();
	var itemstyle;

	if (swticketdepartments.length != 0)
	{
	sendemail.push({"itemoff":[21,0]});
	phoneticket.push({"itemoff":[21,0]});

	for (var ii=0; ii<swticketdepartments.length; ii++)
	{
		if (swticketdepartments[ii] == null)
		{
			continue;
		}
		if (swticketdepartments[ii][2] == 1)
		{
			itemstyle = SUBPOPUPTOP;
		} else {
			itemstyle = SUBPOPUP;
		}

		if (swticketdepartments[ii][0].length > 16)
		{
			swticketdepartments[ii][0] = swticketdepartments[ii][0].substr(0,16)+"...";
		}

		sendemail.push({code:swticketdepartments[ii][0], "format":{"image":themepath+"menu_folderblue.gif", "oimage":themepath+"menu_folderblue.gif", "style":itemstyle, "imgsize":[20,22]}, url:"index.php?_m=tickets&_a=newticket&type=generic&departmentid="+swticketdepartments[ii][1]});
		phoneticket.push({code:swticketdepartments[ii][0], "format":{"image":themepath+"menu_folderblue.gif", "oimage":themepath+"menu_folderblue.gif", "style":itemstyle, "imgsize":[20,22]}, url:"index.php?_m=tickets&_a=newticket&type=phone&departmentid="+swticketdepartments[ii][1]});
	}

	MENU_TICKETNEW =
[
	{"popup":1, "popupoff":[0,0], "pos":[0,0], "zindex":50, "size":[22,180], "itemoff":[21,0], "leveloff":[10,59], "delay":1000, "style":VSTYLE, "imgsize":[20,17], dynamic: true, https_fix_blank_doc:themepath+'blank.html'},
	{code:"Send E-mail", "format":{"itemoff":[0,0], "leveloff":[5,179], "arrow":themepath+"icon_rightarrowblue.gif", "oarrow":themepath+"icon_rightarrowblue.gif", "arrsize":[10,10], "image":themepath+"menu_ticketnormal.gif", "oimage":themepath+"menu_ticketnormal.gif", "imgsize":[20,22]}, url:"javascript:void(0);",
					sub: sendemail
	},
	{code:"Phone Ticket", url:"javascript:void(0);", "format":{"itemoff":[21,0], "leveloff":[5,179], "arrow":themepath+"icon_rightarrowblue.gif", "oarrow":themepath+"icon_rightarrowblue.gif", "arrsize":[10,10], "image":themepath+"menu_ticketphone.gif", "oimage":themepath+"menu_ticketphone.gif", "imgsize":[20,22]},
					sub: phoneticket
	}
];
	}

CLoadNotify();

if (kbmenuloaded)
{
	var kbmenu = new COOLjsMenuPRO("kbcachemenu", MENU_JSCACHE_KNOWLEDGEBASE);
	kbmenu.initTop();
}
if (prmenuloaded)
{
	var prmenu = new COOLjsMenuPRO("prcachemenu", MENU_JSCACHE_PREDEFINED);
	prmenu.initTop();
}
if (dlmenuloaded)
{
	var dlmenu = new COOLjsMenuPRO("dlcachemenu", MENU_JSCACHE_DOWNLOADS);
	dlmenu.initTop();
}

	if (swmenulist.length != 0)
	{
		for (var ii=0; ii<swmenulist.length; ii++)
		{
			if (swmenulist[ii] == null)
			{
				continue;
			}

			eval('var menu'+ ii +' = new COOLjsMenuPRO("'+ swmenulist[ii][0] +'", '+ swmenulist[ii][1] +'); menu'+ ii +'.initTop();');
		}
	}
}

function buildViewTicketMenus(swphrases, swticketid)
{

MENU_FORWARDQUOTE =
[
	{"popup":1, "popupoff":[0,0], "pos":[0,0], "zindex":50, "size":[23,180], "itemoff":[21,0], "leveloff":[10,59], "delay":1000, "style":VSTYLE, dynamic: true, https_fix_blank_doc:themepath+'blank.html'},
	{code:"Quote Client Posts", "format":{"itemoff":[0,0], "image":themepath+"menu_quoteclient.gif", "oimage":themepath+"menu_quoteclient.gif", "imgsize":[20,22], "style":VSTYLEBORDER}, url:"javascript:fetchData(\'forwardquote\', \'"+swticketid+"\');"},
	{code:"Quote All Posts", url:"javascript:fetchData(\'forwardquoteall\', \'"+swticketid+"\');", "format":{"image":themepath+"menu_quoteall.gif", "oimage":themepath+"menu_quoteall.gif", "imgsize":[20,22]}}
];

MENU_FLAGTICKET =
[
	{"popup":1, "popupoff":[0,0], "pos":[0,0], "zindex":50, "size":[22,180], "itemoff":[20,0], "leveloff":[10,59], "delay":1500, "style":VSTYLE, dynamic: true, https_fix_blank_doc:themepath+'blank.html'},
	{code:swphrases['purpleflag'], "format":{"style":VSTYLEBORDER, "itemoff":[0,0], "image":themepath+"menu_purpleflag.gif", "oimage":themepath+"menu_purpleflag.gif", "imgsize":[20,22]}, url:"index.php?_m=tickets&_a=ticketactions&ticketid="+swticketid+"&action=flagticket&flag=purple"},
	{code:swphrases['redflag'], "format":{"image":themepath+"menu_redflag.gif", "oimage":themepath+"menu_redflag.gif", "imgsize":[20,22]}, url:"index.php?_m=tickets&_a=ticketactions&ticketid="+swticketid+"&action=flagticket&flag=red"},
	{code:swphrases['orangeflag'], "format":{"image":themepath+"menu_orangeflag.gif", "oimage":themepath+"menu_orangeflag.gif", "imgsize":[20,22]}, url:"index.php?_m=tickets&_a=ticketactions&ticketid="+swticketid+"&action=flagticket&flag=orange"},
	{code:swphrases['yellowflag'], "format":{"image":themepath+"menu_yellowflag.gif", "oimage":themepath+"menu_yellowflag.gif", "imgsize":[20,22]}, url:"index.php?_m=tickets&_a=ticketactions&ticketid="+swticketid+"&action=flagticket&flag=yellow"},
	{code:swphrases['blueflag'], "format":{"image":themepath+"menu_blueflag.gif", "oimage":themepath+"menu_blueflag.gif", "imgsize":[20,22]}, url:"index.php?_m=tickets&_a=ticketactions&ticketid="+swticketid+"&action=flagticket&flag=blue"},
	{code:swphrases['greenflag'], "format":{"image":themepath+"menu_greenflag.gif", "oimage":themepath+"menu_greenflag.gif", "imgsize":[20,22]}, url:"index.php?_m=tickets&_a=ticketactions&ticketid="+swticketid+"&action=flagticket&flag=green"},
	{code:swphrases['clearflag'], "format":{"image":themepath+"menu_clearflag.gif", "oimage":themepath+"menu_clearflag.gif", "imgsize":[20,22]}, url:"index.php?_m=tickets&_a=ticketactions&ticketid="+swticketid+"&action=flagticket&flag=clear"}
];
MENU_EXPORTTICKET =
[
	{"popup":1, "popupoff":[0,0], "pos":[0,0], "zindex":50, "size":[22,180], "itemoff":[20,0], "leveloff":[10,59], "delay":1500, "style":VSTYLE, dynamic: true, https_fix_blank_doc:themepath+'blank.html'},
	{code:swphrases['exportpdf'], "format":{"style":VSTYLEBORDER, "itemoff":[0,0], "image":themepath+"menu_pdf.gif", "oimage":themepath+"menu_pdf.gif", "imgsize":[20,22]}, url:"index.php?_m=tickets&_a=ticketactions&ticketid="+swticketid+"&action=export&type=pdf"},
	{code:swphrases['exportxml'], "format":{"image":themepath+"menu_exportxml.gif", "oimage":themepath+"menu_exportxml.gif", "imgsize":[20,22]}, url:"index.php?_m=tickets&_a=ticketactions&ticketid="+swticketid+"&action=export&type=xml"},
];
MENU_TICKETOPTIONS =
[
	{"popup":1, "popupoff":[0,0], "pos":[0,0], "zindex":50, "size":[22,180], "itemoff":[20,0], "leveloff":[10,59], "delay":1500, "style":VSTYLE, dynamic: true, https_fix_blank_doc:themepath+'blank.html'},
	{code:swphrases['printticket'], "format":{"style":VSTYLEBORDER, "itemoff":[0,0], "image":themepath+"menu_print.gif", "oimage":themepath+"menu_print.gif", "imgsize":[20,22]}, url:"javascript:popupDataWindow('index.php?_m=tickets&_a=ticketactions&ticketid="+swticketid+"&action=options&type=print');"},
	{code:swphrases['mergeticket'], "format":{"image":themepath+"menu_mergeticket.gif", "oimage":themepath+"menu_mergeticket.gif", "imgsize":[20,22]}, url:"javascript:switchGridTab(\'ttedit\', \'tickets\');fetchData(\'edit\', \'"+swticketid+"\');"},
	{code:swphrases['ban'], "format":{"image":themepath+"menu_ban.gif", "oimage":themepath+"menu_ban.gif", "imgsize":[20,22]}, url:"index.php?_m=tickets&_a=ticketactions&ticketid="+swticketid+"&action=options&type=ban"},
	{code:swphrases['bandelete'], "format":{"image":themepath+"menu_bandelete.gif", "oimage":themepath+"menu_bandelete.gif", "imgsize":[20,22]}, url:"index.php?_m=tickets&_a=ticketactions&ticketid="+swticketid+"&action=options&type=bandelete"},
	{code:swphrases["dodelete"], "format":{"image":themepath+"menu_delete.gif", "oimage":themepath+"menu_delete.gif", "imgsize":[20,22]}, url:"index.php?_m=tickets&_a=ticketactions&ticketid="+swticketid+"&action=options&type=delete"},
];
MENU_MARKDUE =
[
	{"popup":1, "popupoff":[0,0], "pos":[0,0], "zindex":50, "size":[22,180], "itemoff":[20,0], "leveloff":[10,59], "delay":1500, "style":VSTYLE, dynamic: true, https_fix_blank_doc:themepath+'blank.html'},
	{code:swphrases['markasdue'], "format":{"style":VSTYLEBORDER, "itemoff":[0,0], "image":themepath+"menu_markdue.gif", "oimage":themepath+"menu_markdue.gif", "imgsize":[20,22]}, url:"index.php?_m=tickets&_a=ticketactions&ticketid="+swticketid+"&action=markdue&type=due"},
	{code:swphrases['markduetf'], "format":{"image":themepath+"menu_markdue24.gif", "oimage":themepath+"menu_markdue24.gif", "imgsize":[20,22]}, url:"index.php?_m=tickets&_a=ticketactions&ticketid="+swticketid+"&action=markdue&type=due24"}
];

var tflagmenu = new COOLjsMenuPRO("tflagmenu", MENU_FLAGTICKET);
tflagmenu.initTop();
tflagmenu.init();
var texportticket = new COOLjsMenuPRO("texportticket", MENU_EXPORTTICKET);
texportticket.initTop();
texportticket.init();
var tticketoptions = new COOLjsMenuPRO("tticketoptions", MENU_TICKETOPTIONS);
tticketoptions.initTop();
tticketoptions.init();
var tmarkdue = new COOLjsMenuPRO("tmarkdue", MENU_MARKDUE);
tmarkdue.initTop();
tmarkdue.init();
var fwquotemenu = new COOLjsMenuPRO("fwquotemenu", MENU_FORWARDQUOTE);
fwquotemenu.initTop();
fwquotemenu.init();
}

function buildTopTabMenu()
{
	document.write('<table width="100%"  border="0" cellspacing="0" cellpadding="0"><tr>');
	for (var ii=0; ii<swtabmenu.length; ii++)
	{
		if (swtabmenu[ii] == null)
		{
			continue;
		}

		document.write('<td '+swtabmenutype+'="javascript:switchTab('+swtabmenu[ii][0]+', '+swtabmenu[ii][2]+');"><table width="'+swtabmenu[ii][1]+'"  border="0" cellspacing="0" cellpadding="0"><tr height="21">');
		if (swtabmenu[ii][0] != 1)
		{
			document.write('<td bgcolor="#414142" width="1"><img src="'+themepath+'space.gif" width="1" height="1"></td><td width="1" class="'+swmenubg1+'"><img src="'+themepath+'space.gif" width="1" height="21"></td>');
		}

		var tabmenbg = swmenubg2;
		if (swtabselmenu == swtabmenu[ii][0])
		{
			tabmenbg = "menusection"+swtabmenu[ii][2];
		}

		document.write('<td id="tb_menusection'+swtabmenu[ii][0]+'" align="center" class="'+ tabmenbg +'">'+ swtabmenu[ii][3] +'</td></tr></table></td>');
	}

	document.write('<td><table width="100%"  border="0" cellspacing="0" cellpadding="0"><tr><td bgcolor="#414142" width="1"><img src="'+themepath+'space.gif" width="1" height="1"></td><td width="1" class="menudefbg"><img src="'+themepath+'space.gif" width="1" height="21"></td><td class="'+swmenubg2+'">&nbsp;</td></tr></table></td><td width="100%" class="'+swmenubg2+'"><table width="100%"  border="0" cellspacing="0" cellpadding="0"><tr><td><img src="'+themepath+'space.gif" width="1" height="21"></td></tr></table></td></tr>');

	document.write('<tr id="tb_menuline" class="menuline'+swtabselmenuclass+'" height="1"><td colspan="'+swtabmenucolspan+'"><img src="'+themepath+'space.gif" width="1" height="5"></td></tr><tr id="tb_menulinks" align="left" class="menulinks'+swtabselmenuclass+'" valign="middle"><td colspan="'+swtabmenucolspan+'"> <table width="100%"  border="0" cellspacing="0" cellpadding="0" height="5" height="100%"><tr valign="middle"><td width="94%" valign="middle"><div id="linksdiv" class="menulinks'+swtabselmenuclass+'" style="padding-left:5px;padding-top:5px;padding-bottom:5px;width:100%;height:13px;">');

	document.write(menulinks[swtabselmenu]);

	document.write('</div></td><td width="6%"><img src="'+themepath+'space.gif" width="1"></td></tr></table></td></tr></table>');
}

function buildTicketViewMenus(newlabeltext, tdeletetext, tvdepid, tvtsid, tlabelid)
{
	if (tlabelid != 0)
	{
		var MENU_TICKETLABELS =
		[
			{"popup":1, "popupoff":[0,0], "pos":[0,0], "zindex":50, "size":[50,180], "itemoff":[50,0], "leveloff":[10,59], "delay":1000, "style":VSTYLE, dynamic: true, https_fix_blank_doc:themepath+'blank.html'},
			{code:"<table width='100%'  border='0' cellspacing='0' cellpadding='2'><tr><td width='1'><img src='"+themepath+"doublearrows.gif' border='0' /></td><td width='100%'><span class='smalltext'>"+newlabeltext+"</span></td></tr><tr><td colspan='2'><form name='tlabform' action='index.php' method='POST'><input type='text' name='title' class='swifttext' id='ticketlabel' style='width:160px;' /><input type='hidden' name='_m' value='tickets' /><input type='hidden' name='_a' value='ticketactions' /><input type='hidden' name='action' value='newlabel' /><input type='hidden' name='departmentid' value='"+tvdepid+"' /><input type='hidden' name='ticketstatusid' value='"+tvtsid+"' /></form></td></tr></table>", hasControls:true, "format":{"size":[50,180], "itemoff":[0,0],"style":VSTYLEBORDER}},
			{code:tdeletetext, "format":{"image":themepath+"menu_delete.gif", "oimage":themepath+"menu_delete.gif", "imgsize":[20,22],"size":[22,180]}, url:"index.php?_m=tickets&_a=manage&do=dellabel&ticketlabelid="+tlabelid},
		];
	} else {
		var MENU_TICKETLABELS =
		[
			{"popup":1, "popupoff":[0,0], "pos":[0,0], "zindex":50, "size":[50,180], "itemoff":[50,0], "leveloff":[10,59], "delay":1000, "style":VSTYLE, dynamic: true, https_fix_blank_doc:themepath+'blank.html'},
			{code:"<table width='100%'  border='0' cellspacing='0' cellpadding='2'><tr><td width='1'><img src='"+themepath+"doublearrows.gif' border='0' /></td><td width='100%'><span class='smalltext'>"+newlabeltext+"</span></td></tr><tr><td colspan='2'><form name='tlabform' action='index.php' method='POST'><input type='text' name='title' class='swifttext' id='ticketlabel' style='width:160px;' /><input type='hidden' name='_m' value='tickets' /><input type='hidden' name='_a' value='ticketactions' /><input type='hidden' name='action' value='newlabel' /><input type='hidden' name='departmentid' value='"+tvdepid+"' /><input type='hidden' name='ticketstatusid' value='"+tvtsid+"' /></form></td></tr></table>", hasControls:true, "format":{"size":[50,180], "itemoff":[0,0],"style":VSTYLEBORDER}}
		];
	}
	tlabelmenu = new COOLjsMenuPRO("tlabelmenu", MENU_TICKETLABELS);
	tlabelmenuloaded = true;
	tlabelmenu.initTop();
	tlabelmenu.init();
}


/**
* ###############################################
* AUTO COMPLETE FOR STAFF CP IRS - By Zichun
* This code has been modified to use AJAX
* ###############################################
*/

/* Event Functions */

// Add an event to the obj given
// event_name refers to the event trigger, without the "on", like click or mouseover
// func_name refers to the function callback when event is triggered
function addEvent(obj,event_name,func_name){
	if (obj.attachEvent){
		obj.attachEvent("on"+event_name, func_name);
	}else if(obj.addEventListener){
		obj.addEventListener(event_name,func_name,true);
	}else{
		obj["on"+event_name] = func_name;
	}
}

// Removes an event from the object
function removeEvent(obj,event_name,func_name){
	if (obj.detachEvent){
		obj.detachEvent("on"+event_name,func_name);
	}else if(obj.removeEventListener){
		obj.removeEventListener(event_name,func_name,true);
	}else{
		obj["on"+event_name] = null;
	}
}

// Stop an event from bubbling up the event DOM
function stopEvent(evt){
	evt || window.event;
	if (evt.stopPropagation){
		evt.stopPropagation();
		evt.preventDefault();
	}else if(typeof evt.cancelBubble != "undefined"){
		evt.cancelBubble = true;
		evt.returnValue = false;
	}
	return false;
}

// Get the obj that starts the event
function getElement(evt){
	if (window.event){
		return window.event.srcElement;
	}else{
		return evt.currentTarget;
	}
}
// Get the obj that triggers off the event
function getTargetElement(evt){
	if (window.event){
		return window.event.srcElement;
	}else{
		return evt.target;
	}
}
// For IE only, stops the obj from being selected
function stopSelect(obj){
	if (typeof obj.onselectstart != 'undefined'){
		addEvent(obj,"selectstart",function(){ return false;});
	}
}

/*    Caret Functions     */

// Get the end position of the caret in the object. Note that the obj needs to be in focus first
function getCaretEnd(obj){
	if(typeof obj.selectionEnd != "undefined"){
		return obj.selectionEnd;
	}else if(document.selection&&document.selection.createRange){
		var M=document.selection.createRange();
		try{
			var Lp = M.duplicate();
			Lp.moveToElementText(obj);
		}catch(e){
			var Lp=obj.createTextRange();
		}
		Lp.setEndPoint("EndToEnd",M);
		var rb=Lp.text.length;
		if(rb>obj.value.length){
			return -1;
		}
		return rb;
	}
}
// Get the start position of the caret in the object
function getCaretStart(obj){
	if(typeof obj.selectionStart != "undefined"){
		return obj.selectionStart;
	}else if(document.selection&&document.selection.createRange){
		var M=document.selection.createRange();
		try{
			var Lp = M.duplicate();
			Lp.moveToElementText(obj);
		}catch(e){
			var Lp=obj.createTextRange();
		}
		Lp.setEndPoint("EndToStart",M);
		var rb=Lp.text.length;
		if(rb>obj.value.length){
			return -1;
		}
		return rb;
	}
}
// sets the caret position to l in the object
function setCaret(obj,l){
	obj.focus();
	if (obj.setSelectionRange){
		obj.setSelectionRange(l,l);
	}else if(obj.createTextRange){
		m = obj.createTextRange();		
		m.moveStart('character',l);
		m.collapse();
		m.select();
	}
}
// sets the caret selection from s to e in the object
function setSelection(obj,s,e){
	obj.focus();
	if (obj.setSelectionRange){
		obj.setSelectionRange(s,e);
	}else if(obj.createTextRange){
		m = obj.createTextRange();		
		m.moveStart('character',s);
		m.moveEnd('character',e);
		m.select();
	}
}

/*    Escape function   */
String.prototype.addslashes = function(){
	return this.replace(/(["\\\.\|\[\]\^\*\+\?\$\(\)])/g, '\\$1');
}
String.prototype.trim = function () {
    return this.replace(/^\s*(\S*(\s+\S+)*)\s*$/, "$1");
};
/* --- Escape --- */

/* Offset position from top of the screen */
function curTop(obj){
	toreturn = 0;
	while(obj){
		toreturn += obj.offsetTop;
		obj = obj.offsetParent;
	}
	return toreturn;
}
function curLeft(obj){
	toreturn = 0;
	while(obj){
		toreturn += obj.offsetLeft;
		obj = obj.offsetParent;
	}
	return toreturn;
}
/* ------ End of Offset function ------- */

/* Types Function */

// is a given input a number?
function isNumber(a) {
    return typeof a == 'number' && isFinite(a);
}

/* Object Functions */

function replaceHTML(obj,text){
	while(el = obj.childNodes[0]){
		obj.removeChild(el);
	};
	obj.appendChild(document.createTextNode(text));
}

/**
* ###############################################
* IRS AUTO COMPLETE OBJECT
* ###############################################
*/
function IRSAutoComplete(obj)
{
	this.textObject = obj;
	this.isThreadRunning = false;
	this.cachedContents;
	this.itemMap = new Array();
	this.selectedItem = 0;
	this.itemRange = 0;
	this.isIRSDisplayed = false;

	var keyHandled = false;
	var thisObject = this;

	addEvent(this.textObject, "focus", _startIRS);

	function _startIRS()
	{
		addEvent(document, "keydown", _keyDown);
		addEvent(thisObject.textObject, "blur", _clear);
		addEvent(document, "keypress", _keyPress);

		if (thisObject.isThreadRunning == false)
		{
			setTimeout('window.$IRS.lookupThread()',2000);
		}
	}

	function _keyDown(evt)
	{
		if (!evt) evt = event;
		var currentKeyCode = evt.keyCode;

		keyHandled = false;

		switch (currentKeyCode){
			case 38:
				// Up Arrow
				if (!window.$IRS.isIRSDisplayed)
				{
					return true;
				}

				window.$IRS.moveSelectionUp();
				keyHandled = true;

				return true;
				break;
			case 40: case 9:
				// Down Arrow & Tab
				if (!window.$IRS.isIRSDisplayed)
				{
					return true;
				}

				window.$IRS.moveSelectionDown();
				keyHandled = true;

				return true;
				break;
			case 13:
				// Enter
				window.$IRS.clickHandler();
				keyHandled = true;

				return true;
				break;

			case 27:
				window.$IRS.cleanup();

				return true;
				break;
			default:
				break;
		}
	}

	function _clear(evt)
	{
		if (!evt) evt = event;
		removeEvent(document, "keydown", _keyDown);
		removeEvent(thisObject.textObject, "blur", _clear);
		removeEvent(document, "keypress", _keyPress);

		window.$IRS.cleanup();
	}

	function _keyPress(evt)
	{
		if (!evt) evt = event;

		if (keyHandled) stopEvent(evt);
		return !keyHandled;
	}
}

IRSAutoComplete.prototype.lookupThread = function (x) {
	this.isThreadRunning = true;

	var currentValue = this.textObject.value;

	if (currentValue == "" && this.cachedContents != "")
	{
		window.$IRS.cleanup();
	} else if (currentValue != this.cachedContents && currentValue != "") {
		// Run IRS
		this.changeSearchBoxClass('staffcpirsloading');
		fetchData('kbirs', currentValue, '');
	}

	this.cachedContents = currentValue;
	setTimeout('window.$IRS.lookupThread()',2000);
}

IRSAutoComplete.prototype.render = function (rawdata) {
	var listMain = rawdata.split("\n");

		if (browserObject("coreIRSTable"))
		{
			document.body.removeChild(document.getElementById('coreIRSTable'));
		}

		this.selectedItem = 0;
		this.itemMap = new Array();
		this.itemRange = 0;

		this.changeSearchBoxClass('staffcpirs');
		a = document.createElement('div');
		a.style.position='absolute';
		a.style.top = eval(curTop(this.textObject) + this.textObject.offsetHeight - 1) + "px";
		a.style.left = curLeft(this.textObject) + "px";
		a.id = 'coreIRSTable';
		a.className = 'IRSCoreDiv';

		document.body.appendChild(a);

		this.isIRSDisplayed = true;

		if (rawdata == "0")
		{
			return;
		}

		var itemOffset = 1;
		for (var ii=0;ii<listMain.length;ii++){
			if (listMain[ii] == "" || !listMain[ii])
			{
				continue;
			}

			this.itemRange = itemOffset;

			var listItem = listMain[ii].split(";");
			var itemSubject = listItem[0];
			var itemID = listItem[1];
			var itemRelevance = listItem[2];

			row = document.createElement('div');
			row.className = 'IRSCoreItem';
			row.id = 'coreIRSItem'+itemOffset;
			row.innerHTML = '<div style="FLOAT: left" class="IRSCoreItemRel">'+itemSubject+'</div><div class="IRSCoreItemRel" style="FLOAT: right">'+itemRelevance+'%</div>';

			row.onmousedown = new Function('return window.$IRS.clickHandler("'+itemID+'");');
			row.onmouseover = new Function('return window.$IRS.hoverHandler("'+itemOffset+'");');

			a.appendChild(row);

			this.itemMap[itemOffset] = itemID;
			itemOffset++;
		}
}

IRSAutoComplete.prototype.cleanup = function (x) {
	if (browserObject("coreIRSTable"))
	{
		document.body.removeChild(document.getElementById('coreIRSTable'));
	}

	this.isIRSDisplayed = false;
}

IRSAutoComplete.prototype.moveSelectionUp = function (x) {
	if (this.selectedItem == 0 || (this.selectedItem-1) == 0)
	{
		return false;
	}

	var previousItem = browserObject("coreIRSItem"+this.selectedItem);
	if (previousItem)
	{
		previousItem.className = 'IRSCoreItem';
	}

	this.selectedItem--;
	var newItem = browserObject("coreIRSItem"+this.selectedItem);

	if (newItem)
	{
		newItem.className = 'IRSCoreItemHighlight';
	}
}

IRSAutoComplete.prototype.moveSelectionDown = function (customSelectedItem) {
	if ((this.selectedItem-1) >= this.itemRange && this.itemRange >= 1)
	{
		return false;
	}

	if (this.itemRange == 1)
	{
		this.selectedItem = 0;
	}

	var previousSelectedItem = this.selectedItem;

	var previousItem = browserObject("coreIRSItem"+this.selectedItem);

	if (customSelectedItem)
	{
		this.selectedItem = customSelectedItem;
	} else {
		this.selectedItem++;
	}
	var newItem = browserObject("coreIRSItem"+this.selectedItem);

	if (previousItem && newItem)
	{
		previousItem.className = 'IRSCoreItem';
	} else if (previousItem && !newItem) {
		this.selectedItem = previousSelectedItem;
		previousItem.className = 'IRSCoreItemHighlight';
	}

	if (newItem)
	{
		newItem.className = 'IRSCoreItemHighlight';
	}
}

IRSAutoComplete.prototype.hoverHandler = function (x) {
	this.moveSelectionDown(x);
}

IRSAutoComplete.prototype.clickHandler = function (x) {
	var kbarticleid;

	if (this.isIRSDisplayed == false)
	{
		this.changeSearchBoxClass('staffcpirsloading');
		fetchData('kbirs', this.textObject.value, '');

		return false;
	}

	if (!x)
	{
		kbarticleid = this.itemMap[this.selectedItem];
		if (!kbarticleid)
		{
			return false;
		}
	} else {
		kbarticleid = x;
	}

	if (isTicketPage == true)
	{
		switchGridTab('ttpostreply', 'tickets');
		document.replyform.replycontents.focus();
		autoInsertKB(kbarticleid);
	} else {
		popupDataWindow(swiftpath+"staff/index.php?_m=knowledgebase&_a=preview&kbarticleid="+kbarticleid);
	}
}

IRSAutoComplete.prototype.changeSearchBoxClass = function (newClass) {
	this.textObject.className = newClass;
}

function focusIRS()
{
	if (window.$IRS)
	{
		window.$IRS.textObject.focus();
	}
}

		function followupTrigger(type, noform)
		{
			if (type == "custom")
			{
				displayObject("fucalblock");
				hideObject("fuvalblock");
			} else {
				displayObject("fuvalblock");
				hideObject("fucalblock");
				if (!noform)
				{
					document.followupform.followupvalue.focus();
				}
			}
		}


/**
* ###############################################
* FOLLOW-UP FUNCTIONS
* ###############################################
*/
/**
* 
*/
function followupHandleItems(type)
{
	formname = getActiveFormName();
	if (type == "general")
	{
		if (document.forms[formname].fugeneral.checked == true)
		{
			displayObject("fumgeneral");
		} else {
			hideObject("fumgeneral");
		}
	} else if (type == "addnotes") {
		if (document.forms[formname].fuaddnotes.checked == true)
		{
			displayObject("fumaddnotes");
		} else {
			hideObject("fumaddnotes");
		}
	} else if (type == "postreply") {
		if (document.forms[formname].fupostreply.checked == true)
		{
			displayObject("fumpostreply");
		} else {
			hideObject("fumpostreply");
		}
	} else if (type == "forward") {
		if (document.forms[formname].fuforward.checked == true)
		{
			displayObject("fumforward");
		} else {
			hideObject("fumforward");
		}
	}
}

/**
* 
*/
function renderFollowUpSubSection(type, ticketid)
{
	if (type == 'release' && !followupStates['rel'])
	{
		displayObject('reldescfollowup');
		displayObject('relfollowupstoredisp');
		fetchData('followupss', ticketid, 'rel');
	} else if (type == 'release' && followupStates['rel']) {
		hideObject('reldescfollowup');
		hideObject('relfollowupstoredisp');
		followupStates['rel'] = false;
	} else if (type == 'forward' && !followupStates['fo']) {
		displayObject('fodescfollowup');
		displayObject('fofollowupstoredisp');
		fetchData('followupss', ticketid, 'fo');
	} else if (type == 'forward' && followupStates['fo']) {
		hideObject('fodescfollowup');
		hideObject('fofollowupstoredisp');
		followupStates['fo'] = false;
	} else if (type == 'reply' && !followupStates['pr']) {
		displayObject('prdescfollowup');
		displayObject('prfollowupstoredisp');
		fetchData('followupss', ticketid, 'pr');
	} else if (type == 'reply' && followupStates['pr']) {
		hideObject('prdescfollowup');
		hideObject('prfollowupstoredisp');
		followupStates['pr'] = false;
	}
}

/**
* 
*/
function processFollowUpForm(errormsg)
{
	formname = getActiveFormName();
	if (!formname)
	{
		return true;
	}

	if (document.forms[formname].dofollowup)
	{
		if ((document.forms[formname].followuptype.value != 'custom' && document.forms[formname].followupvalue.value == '') || (document.forms[formname].followuptype.value == 'custom' && document.forms[formname].followupcalvalue.value == ''))
		{
			alert(errormsg);
			return false;
		}
	}

	return true;
}

/**
* ###############################################
* NEW TICKET LOCK STUFF
* ###############################################
*/

// =========== XML HTTP REQUEST STUFF ==============
var lockhandler;

function loadLockRequest(url) {
	if (window.XMLHttpRequest) {
		lockhandler = new XMLHttpRequest();
		lockhandler.onreadystatechange = handleLockUpdate;
		try {
			lockhandler.open("GET", url, true);
			lockhandler.send(null);
		} catch (e) {
			alert("XMLHttpRequest Open Failed!\nThis can happen if the URL you are accessing the product from (http://www.domain.com/support) is different than the one specified under Admin CP > Settings > General (Ex: http://support.domain.com/). Due to limitations of AJAX, The URL should be *exactly* the same as specified under Product URL setting.");
		}
	} else if (window.ActiveXObject) {
		lockhandler = new ActiveXObject("Microsoft.XMLHTTP");
		if (lockhandler) {
			lockhandler.onreadystatechange = handleLockUpdate;
			try {
				lockhandler.open("GET", url, true);
				lockhandler.send();
			} catch (e) {
				alert("XMLHttpRequest Open Failed!\nThis can happen if the URL you are accessing the product from (http://www.domain.com/support) is different than the one specified under Admin CP > Settings > General (Ex: http://support.domain.com/). Due to limitations of AJAX, The URL should be *exactly* the same as specified under Product URL setting.");
			}
		}
	}
}

/**
* Start the Lock
*/
function startTicketLock(ticketid)
{
	// Load the request
	loadLockRequest(swiftpath+"staff/index.php?_m=tickets&_a=ajax&action=ticketlocks&randno="+doRand()+"&ticketid="+ticketid+"&sessionid="+swiftsessionid+"&postcontents=");

	// Set the timer
	setTimeout("triggerTicketLockTimer('"+ticketid+"');", 1000);
}

/**
* The timer that is triggered
*/
var oldReplyValue = '';
function triggerTicketLockTimer(ticketid)
{
	var replyValue = document.replyform.replycontents.value;
	if (replyValue != oldReplyValue)
	{
		loadLockRequest(swiftpath+"staff/index.php?_m=tickets&_a=ajax&action=ticketlocks&randno="+doRand()+"&ticketid="+ticketid+"&sessionid="+swiftsessionid+"&postcontents="+encodeURIComponent(replyValue.substring(0,1000)));

		oldReplyValue = replyValue;
	}
	setTimeout("triggerTicketLockTimer('"+ticketid+"');", 2000);
}

function handleLockUpdate() {
	if (lockhandler.readyState == 4) {
		if (lockhandler.status == 200 && lockhandler.responseText != '0' && lockhandler.responseText != '') {
			trObject = browserObject('ticketpostlocktr');
			if (trObject)
			{
				trObject.style.display = '';
			}
			divObject = browserObject('ticketpostlockui');
			if (divObject)
			{
				divObject.innerHTML = lockhandler.responseText;
			}
		}
	}
}

function updateTicketStatusDiv(departmentid, ticketstatusid, formname, ticketid, prefixname) {
	ticketstatusfield = document.forms[formname].tt_ticketstatusid;
	departmentfield = document.forms[formname].tt_departmentid;
	staffidfield = document.forms[formname].tt_staffid;
	submitbutton1 = browserObject(formname+'submit1');
	submitbutton2 = browserObject(formname+'submit2');
	if (submitbutton1)
	{
		submitbutton1.disabled = true;
	}
	if (submitbutton2)
	{
		submitbutton2.disabled = true;
	}
	selectname = prefixname+'tt_ticketstatusid';
	ticketstatusfield.disabled = true;
	staffidfield.disabled = true;
	departmentfield.disabled = true;
	divObject = browserObject('ticketstatusbox');
	if (divObject)
	{
/*		imgObject = browserObject(formname+'loading');
		if (imgdivObject)
		{
			imgObject.style.display = '';
		}*/
	}


	xmlaction = "updatestatus"+formname;
	//alert(swiftpath+"staff/index.php?_m=tickets&_a=ajax&action=departmentstatus&formname="+escape(formname)+"&randno="+doRand()+"&departmentid="+departmentfield.options[departmentfield.selectedIndex].value+"&ticketid="+ticketid+"&ticketstatusid="+ticketstatusfield.options[ticketstatusfield.selectedIndex].value+"&sessionid="+swiftsessionid+"&fieldname="+selectname);
	loadXMLHTTPRequest(swiftpath+"staff/index.php?_m=tickets&_a=ajax&action=departmentstatus&formname="+encodeURIComponent(formname)+"&randno="+doRand()+"&ownerstaffid="+staffidfield.options[staffidfield.selectedIndex].value+"&departmentid="+departmentfield.options[departmentfield.selectedIndex].value+"&ticketid="+ticketid+"&ticketstatusid="+ticketstatusfield.options[ticketstatusfield.selectedIndex].value+"&sessionid="+swiftsessionid+"&fieldname="+selectname+"&prefixname="+prefixname);
}

function updateMassActionDiv() {
	ticketstatusfield = document.forms['ticketlist'].ma_ticketstatusid;
	departmentfield = document.forms['ticketlist'].ma_departmentid;
	staffidfield = document.forms['ticketlist'].ma_staffid;
	submitbutton = browserObject('gridsubmit1');
	if (submitbutton)
	{
		submitbutton.disabled = true;
	}
	ticketstatusfield.disabled = true;
	staffidfield.disabled = true;
	departmentfield.disabled = true;
	submitbutton.disabled = true;

	xmlaction = "updatemassaction";
	loadXMLHTTPRequest(swiftpath+"staff/index.php?_m=tickets&_a=ajax&action=massaction&departmentid="+departmentfield.options[departmentfield.selectedIndex].value+"&ticketstatusid="+ticketstatusfield.options[ticketstatusfield.selectedIndex].value+"&ownerstaffid="+staffidfield.options[staffidfield.selectedIndex].value);
}





// John Haugeland, May 29 2008
var limitTextOldBorders = [];
function limitText(widgetname, maxsize) {

  // to accomodate all browsers and cover pasting, call this from each of onChange, onKeyDown and onKeyUp.
  // pass false as the third arg to disable highlighting.
  // example usage:
  //   <textarea id="ta" onChange="limitText('ta', 6)" onKeyDown="limitText('ta', 6)" onKeyUp="limitText('ta', 6)"></textarea>

  var widget = document.getElementById(widgetname);

  // var oldBorders is to get around Microsoft's broken inline cascade
  if (widget.currentStyle) {
    if (!(limitTextOldBorders[widgetname])) { limitTextOldBorders[widgetname] = widget.currentStyle.borderWidth + ' ' + widget.currentStyle.borderColor + ' ' + widget.currentStyle.borderStyle; }
  }

  if (widget.value.length >= maxsize) {
    if (widget.value.length > maxsize) { widget.value = widget.value.substring(0, maxsize); } // don't set the val at max size, only over it
    widget.style.border = '1px solid #dd7700';
  } else {
    if (widget.currentStyle) {
      widget.style.border = limitTextOldBorders[widgetname]; // hack to get around IE's broken style cascade
    } else {
      widget.style.border = ''; 
    }
  }
}